Michelle Matney
Valley
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
First Nebraska Bank
09.2021 - 09.2022
- Accurately adhere to all banking policies and procedures.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assist customers by completing wire transfers, deposits, withdrawals, loan payments, and open personal and business accounts
- Maintain cash recycler within cash limits, and ensure cash is secure at all times. Proof daily work at teller station to ensure accuracy.
- Verifies customer information by following the bank's Customer Information Program, Customer Due Diligence, and USA Patriot Act according to FNB BSA policies.
Barista
Scooter's Coffee
08.2021 - 01.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and restock products daily.
- Accurately complete closing duties and prepare nightly deposit.
Certified Nursing Assistant
Azria Health
05.2021 - 08.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and oxygen levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Completed daily charting for each resident.
Education
BBA - Banking, Finance, Investment Portfolios
University of Nebraska Omaha
Omaha, NE12.2024
High School Diploma -
Gretna High School
Gretna, NE05.2022
Skills
- Customer Service
- Customer Consulting
- Money Handling Abilities
- Managing Multiple Tasks
- Calm and Professional Under Pressure
- Critical Thinking
Timeline
Customer Service Representative
First Nebraska Bank
09.2021 - 09.2022
Barista
Scooter's Coffee
08.2021 - 01.2022
Certified Nursing Assistant
Azria Health
05.2021 - 08.2021
BBA - Banking, Finance, Investment Portfolios
University of Nebraska Omaha
High School Diploma -
Gretna High School
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