Michelle Rowin

● Lead a team of 8 individuals who must partner and influence Retail Leadership and front-line employees to discover and sell business solutions to retail customers. This is a delicate partnership that must be maintained at all times.

● Maintain current knowledge of product and industry standards. Responsible for educating and training staff and retail partners on new products and services quickly to be able to affect the direction of the company and produce results. Oversee weekly team meetings as well as education to develop team for advancement within Verizon.

● Manage overall operations and budget for SMB channel; Define processes for SMB operations; Manage SMB presentations and summits; Analyze reports and sales results to develop increased sales productivity.

● Represent company at trade association meetings to promote Verizon Wireless and increase presence in the community by developing relationships through chambers of commerce.

● Meet and exceed quarterly/monthly sales quota objectives by acquiring and retaining the accounts of small to mid-sized businesses. Generate new business in assigned retail locations through prospecting, cold calling networking and generating leads and referrals.

● Identify customer needs and utilize solution-based selling techniques to fully demonstrate the value of Verizon Wireless products and services. Recommend wireless solutions with regard to price plans, data and other enhanced services, handsets, and accessories. Execute sales strategies, negotiate, and close deals.

● Creating new logo's by moving customer from competitors or moving consumer accounts to business with growth.

● Fully utilize all sales force automation, funnel management and prospecting tools. Responsible for completing contracts and report-generation including tracking and forecasting reports.

● Provided follow-up training for new customers, handle equipment issues, perform rate plan analysis, explain billing, and interact with Support Center on customer service issues. Maintained and grew existing customer base and manage churn.

● Met and exceeded quarterly/monthly sales quota objectives by acquiring and retaining the accounts of small to mid-sized businesses. Generated new business in assigned retail locations through prospecting, cold calling networking and generating leads and referrals.

● Identified customer needs and utilize solution-based selling techniques to fully demonstrate the value of Verizon Wireless products and services. Recommended wireless solutions with regard to price plans, data and other enhanced services, handsets, and accessories. Negotiate and close deals.

● Created new logo's by moving customer from competitors or moving consumer accounts to business with growth.

● Fully utilized all sales force automation, funnel management and prospecting tools. Responsible for completing contracts and report-generation including tracking and forecasting reports.

● Continuously updated knowledge of wireless products, services, industry trends and the competitive dynamics of the marketplace. Participated in training opportunities on products and services and attend sales meetings. Represented company at trade association meetings to promote Verizon Wireless and increase presence in the community by developing relationships through chambers of commerce.

● Increased presence in the community by developing relationships through the local Chamber of Commerce.

● Assisted a team of business account executives. Prospect for new business.

● Managed and consulted existing business accounts.

● Delivered business solutions that support technology evolution. Developed qualifying leads within respective territory to drive additional sales opportunities.

● Retained and managed growing and existing customer base. Educated customers while leveraging innovative business solutions.

● Maintained current knowledge on integrated software solutions, products, and industry standards.

● Managed Customer Service Reps in 8 different locations.

● Facilitated weekly team calls, hiring of new personal, assisted in training both veterans as well as new hires on systems and policies and facilitated coaching sessions to improve overall success of the team.

● Fostered and maintained a strong relationship between the Directors of Business Sales and the Support Team.

● Customer Service Representative

● Call Center Lead

● Retail Store Manager