Michelle Wendt
Lincoln
Summary
Adaptable and efficient individual experienced in customer service and document development. Skilled in maintaining accurate transactions and creating quality documentation, with a strong commitment to integrity and teamwork.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Cashier
Vala's Pumpkin Patch
Gretna, NE
08.2025 - 11.2025
- Seasonal position where I processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with questions and provided product recommendations.
- Occasionally helped prepare and serve food.
Data Prep Clerk, Then Document Developer
Allstate Financial
Lincoln, NE
06.1997 - 05.2025
- Initially worked as Data Prep Clerk, where I input customer information for people applying for life insurance. Occasionally communicated with agents.
- Promoted to work in IT as a print developer, creating policy pages, bills, statements and other customer facing documents using an in-house home grown print system known as HPS. As it was phased out, I was one of the last users to help maintain older documents and transition applicable documents to the new print system as well as decide when documents were obsolete.
- Collaborated with cross-functional teams to design innovative solutions.
- Implemented coding standards and best practices to improve code quality.
- Helped with system integration projects, streamlining processes across departments.
Education
Bachelor of Science - Business Administration And Management
Nebraska Wesleyan University
Lincoln, NE12-1993
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Order taking
- Written and verbal communication
- Cash register operation
- Product knowledge
- Complex Problem-solving
- Guest inquiries
- Attention to detail
Certification
FLMI - Fellow, Life Management institute
Timeline
Cashier
Vala's Pumpkin Patch
08.2025 - 11.2025
Data Prep Clerk, Then Document Developer
Allstate Financial
06.1997 - 05.2025
Bachelor of Science - Business Administration And Management
Nebraska Wesleyan University