MIKAHLA RUSSELL
Omaha
Summary
Enthusiastic team member eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Tide Dry Cleaners
Omaha
2024.03 - 2025.01
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Implemented innovative methods for streamlining the customer service process.
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Assistant Family Teacher
Boys Town High School
Omaha
2023.04 - 2023.08
- Assisted in developing and maintaining a positive learning environment for children of varying ages.
- Provided guidance to students on appropriate behavior, social skills, and conflict resolution.
- Created lesson plans for individualized instruction according to student's needs.
- Encouraged students to develop critical thinking skills through problem-solving activities.
- Developed behavior management strategies aimed at helping students demonstrate positive behaviors.
- Mentored students individually or in groups to foster self-esteem, confidence and independence.
Kids Club Manager
Fitness System Gym
Plantation
2021.11 - 2023.03
- Scheduled and managed staff, ensuring proper coverage for all shifts.
- Developed and implemented operational policies and procedures to ensure compliance with company standards.
- Ensured the safety of guests and employees through effective supervision of all areas of the club.
- Maintained accurate records of daily transactions, deposits, ticket sales, and memberships.
- Provided excellent customer service by promptly responding to inquiries from members.
Insurance Agent
Prime Care Health Care
Fort Lauderdale
2018.08 - 2020.03
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Education
High School Diploma -
Boys Town High School
Boys Town, Ne05.2016
Skills
- Data Collection
- Product Knowledge
- Time Management
- Team Leadership
- Inbound and Outbound Calling
- Scheduling
- Conflict Resolution
- Accept Criticism
- Implement Feedback
- Problem solving
- Technical support
- Relationship building
- Order processing
- Data entry
- Conflict resolution
- Communication skills
- Product knowledge
- Follow-up strategies
- Sales support
- Client relations
- Critical thinking
- Call center operations
- Multitasking and organization
- Problem resolution
Timeline
Customer Service Representative
Tide Dry Cleaners
2024.03 - 2025.01
Assistant Family Teacher
Boys Town High School
2023.04 - 2023.08
Kids Club Manager
Fitness System Gym
2021.11 - 2023.03
Insurance Agent
Prime Care Health Care
2018.08 - 2020.03
High School Diploma -
Boys Town High School