Mike Farson

• Worked closely with department sales managers to help identify opportunity areas amongst sales staff.
• Coach sales staff to improve and/or maintain important departmental KPI's.
• Implemented a comprehensive “Manager On-Boarding Guide” that allows future Floor Managers to efficiently and effectively grow into their roles and better prepare them for success. This Guide has been adopted by the training team for use in all regions for new manager training purposes.
• Established as a strong and vocal team leader for “One Voice”. By training our sales staff on how to understand and access their own scores, coach sales staff on ways to improve their scores, coach staff to create awareness with our customer base, and use TEAMS as a resource for staff recognition has contributed to the success of the Appliance/Electronics CES, NPS, and Availability scores.
• Collaborated with Top Performers of the Home Theater department and challenged them to create and implement “reference guides” for both SquareTrade and RAD. These guides have been an effective resource for staff members to improve their metrics.
• Joined the “Star Committee” team in august 2023 to recognize staff members on their outstanding efforts with the customer experience, implement monthly recognition contests, etc.
• Collaborated with team members on successful projects such as Survivor A/E, Sales Draft, Super Seller Program, Floor Manager Support Survey and morning staff recognition meetings.
• Conducted regular one on one trainings with underperforming staff members, resulting in a high success rate of improving their KPI's.

• Successfully finished in the top 20% in all metrics for the majority of my time in home theater.
• Achieved bonus several times.

Former Lead Showroom Experience Manager with Bose Corporation. 28 combined years working for both Bose and NFM has given me a complete wealth of knowledge of both companies culture, essence, and values.
- Have built key relationships with Retail Sales People, management, merchandising, and buying office within NFM.
- Extensive knowledge of the Nebraska Furniture Mart computer system and applied sales process.
- Possess knowledge of Excel, Outlook, Word, and PowerPoint.
- Excellent sales presentation skills.
- Excellent training presentation skills.
- Excellent coaching skills.
- Complete understanding of Tableau reporting.
- Accumulated numerous awards during my time with Bose including 4 Summit Club Awards And 2 Director's Awards.
- Countless Bose Swing Excellence awards.
- Conducted and completed On-Boarding of the Bose KC NFM Showroom Experience Manager.
- Conducted and completed On-Boarding of the Bose Dallas NFM Showroom Experience Manager.
- Participated in the Grand Opening Event of the Nebraska Furniture Mart in Dallas Texas.
- Effectively organized the highly successful Berkshire Hathaway Event in Omaha for the past 17 years with Bose.
- Promotion to Lead Showroom Experience Manager in 2017. Full year of learning expectations and discovering opportunities .
- Completed “The New One Minute Manager” by Ken Blanchard
- Completed “How to Win Friends and Influence People” by Dale Carnegie.
- Completed “ The SPEED of Trust” by Stephen M. R. Covey.

- Completed "Now, Discover Your Strengths" by Don Clifton.

• Firefighter
• EMT A/B