Milayna Waltman
Abie
Summary
Dedicated shift leader with a proven track record in customer service, team leadership, and issue resolution. Committed to fostering a positive team environment and ensuring customer satisfaction through effective communication and strategic thinking.
Overview
3
3
years of professional experience
Work History
Shift Leader
Walgreens
LINCOLN
02.2023 - Current
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained new staff on store policies and customer service best practices.
- Assisted in resolving customer inquiries and complaints promptly and effectively.
- Fostered a positive team environment through effective communication and support.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Lifeguard
Mahoney State Park
Ashland
05.2024 - 08.2025
- Monitored pool areas to ensure safety and compliance with park regulations.
- Provided immediate first aid and emergency assistance to guests when needed.
- Instructed guests on safe swimming practices and pool rules.
- Maintained cleanliness of pool facilities and surrounding areas daily.
- Conducted regular safety drills to prepare for potential emergencies.
- Collaborated with park staff to enhance visitor experience and safety measures.
- Enforced all safety regulations and posted rules for patrons.
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Performed regular cleaning and maintenance of pool equipment.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Filled out incident and accident reports and submitted to supervisor.
- Provided assistance to swimmers of varying skill levels.
Education
Bachelor of Arts - Psychology
University of Nebraska, Lincoln
Lincoln, Nebraska, NE05-2026
Skills
- First aid certification
- Customer service
- Team leadership
- Strategic thinking
- Issue resolution
- Safety compliance
Timeline
Lifeguard
Mahoney State Park
05.2024 - 08.2025
Shift Leader
Walgreens
02.2023 - Current
Bachelor of Arts - Psychology
University of Nebraska, Lincoln