Milo Ellis
Omaha,NE
Overview
10
10
years of professional experience
Work History
Work Study Testing Associate
University of Nebraska Omaha
01.2020 - Current
- Proctor and administer numerous local, regional, national, and international exams.
- Answer the phone and schedule individuals for their exams through various registration programs.
- Process testing fees through the UNO CashNET payment system.
- Clean testing stations and rooms after exams are completed.
- Log exam information into electronic tracking systems for reports.
- Check individuals in for their exam by verifying IDs, verbally sharing testing instructions, checking for proper testing materials, and starting exams on computer systems.
- Prepare test rosters, exam materials, and computer processes for next day exams.
- Copy/scan/fax exam information to co-workers, professors, and testing companies.
- Run updates on computers and help troubleshoot technological issues that may come up during exam administration.
- Aid students with written or verbal instructions, including reading or scribing test answers or other materials during their exam.
- Train new personnel in office duties, practices, and expectations.
Case Manager Intern
Uta Halee Academy
05.2024 - 11.2024
- Assisted clients in navigating resources and services to enhance overall well-being.
- Developed individualized care plans based on client assessments and specific needs.
- Coordinated communication between clients, families, and service providers for effective support.
- Documented case notes accurately, maintaining compliance with Nebraska Probation and agency standards.
- Contributed to a positive work environment by fostering open communication among team members and actively participating in training sessions.
- Demonstrated commitment to continuous improvement by actively seeking feedback on performance and adjusting practices accordingly.
- Provided crisis intervention support when necessary, deescalating tense situations and connecting clients with appropriate resources for assistance.
- Collaborated with multidisciplinary teams to provide comprehensive services tailored to clients' unique needs.
- Advocated for clients' needs during interdisciplinary team meetings, ensuring comprehensive care.
Seasonal Cashier
Hobby Lobby
10.2022 - 12.2022
- Assist customers with checking out, returning items, and general questions.
- Operate checkout lanes quickly and efficiently without use of barcode scanners.
- Process credit card, debit card, cash, check, gift card, and store credit transactions, returns, and exchanges.
- Restock shelves and maintain a clutter-free store front.
- Vacuum, mop, dust, and sweep store according to store policy.
- Unbox and display new merchandise.
Receptionist
Comb Brows & Hair
09.2015 - 11.2019
- Collect, sort, distribute, and prepare mail, messages, or courier deliveries.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets, and other documents.
- Schedule appointments and maintain and update appointment calendars.
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Cashier
Chick-fil-A
04.2017 - 03.2018
- Receive payment by cash, check, credit card, voucher, or automatic debit.
- Issue receipts, refunds, credits, or change due to customers.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Supervise others and provide on-the-job training.
Education
Master of Social Work -
University of Nebraska Omaha
Omaha, NE05-2026
Bachelor of Science - Criminology & Criminal Justice
University of Nebraska Omaha
Omaha, NE12.2022
Associate of Arts - Liberal Arts
Metro Community College
Omaha, NE11.2019
Skills
- Crisis intervention
- De-escalation techniques
- Cross-cultural sensitivity
- Problem-solving
- Certified in CPR/AED
- Interpersonal communication
- Youth advocacy
- Resident support
- Client intakes
- Coping techniques
- Case management
- Self-motivation and initiative
Timeline
Case Manager Intern
Uta Halee Academy
05.2024 - 11.2024
Seasonal Cashier
Hobby Lobby
10.2022 - 12.2022
Work Study Testing Associate
University of Nebraska Omaha
01.2020 - Current
Cashier
Chick-fil-A
04.2017 - 03.2018
Receptionist
Comb Brows & Hair
09.2015 - 11.2019
Master of Social Work -
University of Nebraska Omaha
Bachelor of Science - Criminology & Criminal Justice
University of Nebraska Omaha
Associate of Arts - Liberal Arts
Metro Community College
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