Mindy Ramirez
Bridgeport
Summary
Dynamic leader and adept multitasker with proven expertise in customer account management and team training. At Platte Valley Bank, I spearheaded a customer service team to exceed performance targets, leveraging my proficiency in computer skills and a positive demeanor to enhance client satisfaction and loyalty. Excelled in maintaining customer data confidentiality and fostering a culture of continuous improvement.
Overview
5
5
years of professional experience
Work History
Lead Customer Service Representative
Platte Valley Bank
02.2022 - Current
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Continuously sought opportunities for professional development and stayed current with industry trends to enhance job performance.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and backed up other customer service managers.
Teller 1
Platte Valley Bank
10.2019 - 02.2022
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Education
General Studies
NJC
Sterling, COSkills
- Customer account management
- Customer service
- Multitasking and organization
- Positive and friendly
- Professional telephone demeanor
- Customer data confidentiality
- Computer skills
- Office equipment proficiency
- Team training and leadership
Timeline
Lead Customer Service Representative
Platte Valley Bank
02.2022 - Current
Teller 1
Platte Valley Bank
10.2019 - 02.2022
General Studies
NJC
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