MIOU GOUN
Omaha
Summary
Dedicated and people focused Customer Care Specialist with strong experience supporting clients in residential care, service environments, and fast paced customer settings. Known for staying calm under pressure, communicating clearly, and helping customers work through issues step by step. Native French speaker with hands on experience handling basic troubleshooting, documenting cases, and resolving concerns in a professional, friendly way. Looking to bring my communication skills, cultural awareness, and service mindset to Toast's Senior Customer Care Specialist International team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Residential Support Specialist
OMNI Inventive Care
05.2024 - Current
- Support clients with behavioral and developmental needs while maintaining a safe and respectful environment.
- Communicate clearly with clients and staff to address concerns and keep everyone informed.
- Document behaviors, incidents, and daily progress accurately and on time.
- Apply de-escalation techniques to help reduce stress and keep situations under control.
- Provided individualized support to clients with developmental disabilities, enhancing daily living skills.
Uber Driver
Uber
05.2019 - Current
- Deliver orders safely and on time while providing excellent customer service.
- Resolve navigation issues, order discrepancies, and delays with quick problem-solving.
- Maintain a high customer satisfaction rating through reliability and professionalism.
- Adapt to changing routes and busy periods while staying organized and calm.
- Delivered packages to customer doorsteps and business offices.
- Responded to passenger concerns and complaints politely and professionally.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Developed strong communication skills while interacting with diverse groups of riders daily.
Supervisor
Vytals Lawns
05.2023 - 05.2024
- Respond to customer questions, concerns, and service requests with professionalism.
- Maintain positive customer relationships through clear communication and follow-up.
- Handle payments, deposits, and service records with accuracy.
- Support and guide team members to ensure safe and efficient work.
Direct Support Professional
My Life LLC
08.2019 - 05.2020
- Assisted clients with daily living needs while promoting independence.
- Recorded observations and documentation with attention to detail.
- Worked with supervisors to address concerns and improve client care.
- Used de-escalation and supportive communication during challenging moments.
Education
Associate Degree - General Studies
Iowa Western Community College
Council Bluffs, IA12.2021
Associate Degree - Liberal Arts
Metropolitan Community College
Omaha, NE08.2019
Skills
- Bilingual Communication (French/English)
- Customer Support
- Basic Troubleshooting and Issue Resolution
- Case Documentation and Reporting
- De-escalation and Conflict Management
- Customer Education and Guidance
- Fast Paced Multitasking
- Team Collaboration
- Time Management and Prioritization
- Problem-solving abilities
- Attention to detail
- Excellent communication
Certification
- Problem Solving and Critical Thinking Skills FullbridgeX (edX) (In Progress, 2025)
- IT Fundamentals for Business Professionals UPValenciaX (edX) (Planned)
Languages
Native French
Fluent English
Timeline
Residential Support Specialist
OMNI Inventive Care
05.2024 - Current
Supervisor
Vytals Lawns
05.2023 - 05.2024
Direct Support Professional
My Life LLC
08.2019 - 05.2020
Uber Driver
Uber
05.2019 - Current
Associate Degree - General Studies
Iowa Western Community College
Associate Degree - Liberal Arts
Metropolitan Community College