Miranda Flores
Omaha
Summary
Experienced professional with a focus on customer service and cash handling in retail environments like Costco and Walmart. Proven track record of driving operational improvements and strengthening customer relationships through attentive communication. Noted for effective team training and proactive issue management, upholding exceptional service quality.
Overview
4
4
years of professional experience
Work History
Cashier
Costco
06.2024 - Current
- Executed accurate processing of cash and card transactions to enhance customer service.
- Maintained a clean and organized checkout environment to ensure safety compliance.
- Streamlined checkout process, which minimized wait times for customers.
- Resolved customer inquiries about store policies and addressed concerns effectively.
- Developed customer relationships to encourage loyalty and repeat visits.
- Balanced cash drawers at start and end of shifts to guarantee accuracy.
- Adapted swiftly to new policies and procedures, demonstrating versatility.
- Provided assistance with returns and refunds, ensuring smooth transaction experiences.
- Self-motivated, with a strong sense of personal responsibility.
FE Team Lead
Walmart
09.2021 - 10.2023
- Thrived in fast-paced environments through adaptability and effective communication.
- Led front-end team, enhancing customer service while streamlining operational processes.
- Trained employees on effective merchandising techniques and product knowledge.
- Monitored front-end operations to ensure adherence to company policies.
- Managed cashier operations, bookkeeping tasks, and security protocols diligently.
- Maintained positive customer relations by addressing issues proactively.
- Guided new employees, facilitating understanding of job responsibilities swiftly.
- Resolved customer complaints efficiently, upholding high service standards.
Education
High School Diploma -
Lubbock High School
Lubbock,TxSkills
- Customer assistance expertise
- Strong work ethic and integrity
- Empathetic communication skills
- Efficient time management strategies
- Cash handling proficiency
- Teamwork collaboration skills
- Exceptional customer service standards
- Refunds and exchanges expertise
- POS system proficiency
- Meticulous attention to detail
- Organizational multitasking capabilities
- Scanner operation skills
- Dependable and honest nature
- Effective problem-solving techniques
- Comprehensive product knowledge
- Sanitization procedures
Timeline
Cashier
Costco
06.2024 - Current
FE Team Lead
Walmart
09.2021 - 10.2023
High School Diploma -
Lubbock High School