Miranda Kiesel
Scottsbluff
Summary
Resourceful professional in emergency communications with a proven track record of high productivity and efficient task completion. Expertise in crisis management, rapid response coordination, and effective communication. Demonstrates strong ability to prioritize caller needs and multitask under pressure while employing empathy and sound decision-making in challenging situations.
Overview
20
20
years of professional experience
Work History
911 Dispatcher
Scott's Bluff County
Scottsbluff
03.2022 - 12.2025
- Managed emergency calls and analyzed situations to ensure effective resource dispatch.
- Coordinated communication between first responders and emergency services personnel.
- Handled emergency phone calls calmly and obtained pertinent information with a composed approach.
- Dispatched police officers and emergency personnel to calls, ensuring timely response to incidents.
- Provided clear instructions to callers in stressful situations to ensure safety.
- Collaborated with law enforcement and medical services to prioritize responses.
- Operated multi-line phone systems and radio communication equipment efficiently.
- Used radio, telephone and computer system to update first responders with new information.
- Maintained accurate logs of calls and dispatch actions to support operational accountability.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
- Monitored alarms, surveillance systems, cameras, and other security devices for potential threats or suspicious activity.
- Created reports documenting daily operations, including incident logs and follow up investigations.
- Provided guidance to personnel regarding accidents and hazardous weather conditions.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
CT Tech Aide
RWMC
Scottsbluff
06.2020 - 01.2021
- Performed CT scans on patients, ensuring proper positioning and appropriate imaging techniques.
- Collaborated with radiologists to enhance accuracy of scan interpretations.
- Adhered to safety protocols to minimize radiation exposure to patients and staff.
- Maintained equipment through routine inspections and effective troubleshooting.
- Educated patients on procedures to promote comfort and understanding during scans.
- Documented patient information and imaging results in electronic health records accurately.
- Placed IVs to prepare for injection of contrast media.
- Acquired accurate patient history and documented details in medical record.
- Demonstrated effective communication skills when interacting with patients, families and healthcare team members throughout the imaging process.
CNA/MA
RWMC - The Village
Scottsbluff
01.2007 - 01.2020
- Monitored vital signs and reported changes to nursing staff.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Assisted residents with daily living activities and personal hygiene.
- Monitored patients for physical or emotional changes and promptly reported findings to medical staff.
- Delivered emotional support and companionship to enhance residents' well-being during daily interactions.
- Documented patient care in electronic health records accurately and in a timely manner.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Educated residents on health management and wellness practices to promote healthier lifestyles.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
Assistant to the Director
Dugan-Kramer Funeral Home
Scottsbluff
01.2006 - 01.2015
- Assisted families in planning funeral services and memorials.
- Scheduled viewings, services, and memorial events to optimize operations.
- Supported families during grief counseling sessions, fostering a compassionate environment.
- Collaborated with funeral directors on service logistics and arrangements, enhancing overall service delivery.
- Addressed all client questions and requests for information relating to funeral services and pricing.
- Led and directed funeral and graveside services.
- Consulted with families of deceased to make funeral arrangements.
- Organized chapels for visitations and maintained calm and orderly atmosphere.
- Coordinated transportation of deceased to funeral home facilities.
- Removed deceased from place of death and transported to funeral home.
- Prepared bodies for viewing by dressing and cosmetics application.
- Ensured compliance with health regulations and legal requirements for burials.
- Managed the organization and submission of legal documents for funeral services.
- Arranged funerals consistent with each family's heritage and religious beliefs.
- Prepared death certificates and drafted obituaries.
- Completed and filed all necessary legal documentation quickly and accurately.
- Maintained accurate records of services and client interactions.
- Communicated with funeral attendees to provide information and facilitate organized services.
- Drafted professional correspondence and marketing materials.
- Offered administrative expertise in managing funeral home operations.
Education
Bachelor of Science - Legal Studies
Purdue University
West Lafayette, IN03-2021
Skills
- Emergency response coordination
- situation analysis
- critical thinking
- clear communication
- active listening
- effective coordination
- Information intake
- Information gathering and relay
- team collaborating
- Data entry
- Data logging accuracy
- Computer skills
- Geographic information systems
- Problem-solving
- Decision-making
- Stress tolerance
- Multitasking and prioritization
- Multitasking efficiency
- time management
- analytical thinking
- Works Well Under Pressure
- Data entry
- Public safety awareness
- shift adaptability
- emotional resilience
- Verbal and written communication
- Interpersonal skills
- Professionalism
- Rapid decision making
- Multitasking efficiency
- Interpersonal skills
Timeline
911 Dispatcher
Scott's Bluff County
03.2022 - 12.2025
CT Tech Aide
RWMC
06.2020 - 01.2021
CNA/MA
RWMC - The Village
01.2007 - 01.2020
Assistant to the Director
Dugan-Kramer Funeral Home
01.2006 - 01.2015
Bachelor of Science - Legal Studies
Purdue University