MITAVIAH WILKS
LINCOLN
Summary
Compassionate and dedicated professional with experience at Heartland Urgent Care, skilled in medication administration and patient care. Proven ability to monitor vital signs and respond to patient needs effectively, while fostering strong relationships. Recognized for problem-solving skills and maintaining HIPAA compliance, ensuring safety and satisfaction in healthcare environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medication Aide
Heartland Urgent Care
08.2024 - Current
- Assisted in administering medication under supervision, ensuring compliance with safety protocols.
- Monitored patient responses to medications, reporting any adverse reactions promptly.
- Maintained accurate medication administration records to support patient care continuity.
- Collaborated with healthcare team members to identify and address patient needs effectively.
- Administering medications to patients.
Infant Teacher
SPROUTS CHILD DEVELOPMENT
02.2023 - 07.2024
- Developed and implemented engaging lesson plans tailored to infant developmental stages.
- Fostered a nurturing environment promoting social, emotional, and cognitive growth among infants.
- Collaborated with parents to discuss child development milestones and address concerns effectively.
- Maintained accurate records of each child's progress to inform curriculum adjustments.
Call Center Representative
Communication Solutions LLC
03.2021 - 01.2023
- Managed high-volume inbound calls while maintaining customer satisfaction and service quality.
- Resolved customer inquiries efficiently, utilizing problem-solving skills and product knowledge.
- Documented call interactions accurately in CRM system to ensure seamless follow-up and service continuity.
- Trained new team members on call handling procedures and best practices for effective customer engagement.
- Implemented process improvements that streamlined call workflows, reducing average handling time significantly.
- Delivered consistent support during peak hours, ensuring timely response to customer needs and inquiries.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Education
LINCOLN NORTHSTAR HIGHSCHOOL
Lincoln, NECERTIFICATE OF COMPLETION- CNA AND MEDICATION AIDE -
NEBRASKA HEALTH CARE ASSOCIATION
Lincoln, NESkills
- Problem-solving
- Glucose monitoring
- Insulin injection administration
- Emergency care
- Health education
- Medication administration
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- HIPAA compliance
- Active listening
- Flexibility and adaptability
- Conflict resolution
- Health monitoring
- Medication assistance
- Collecting vital signs
- Patient relationship building
- Documenting behaviors
- Companionship and emotional support
Certification
- CNA - Certified Nursing Assistant
- CMA - Certified Medication Aide
Timeline
Medication Aide
Heartland Urgent Care
08.2024 - Current
Infant Teacher
SPROUTS CHILD DEVELOPMENT
02.2023 - 07.2024
Call Center Representative
Communication Solutions LLC
03.2021 - 01.2023
LINCOLN NORTHSTAR HIGHSCHOOL
CERTIFICATE OF COMPLETION- CNA AND MEDICATION AIDE -
NEBRASKA HEALTH CARE ASSOCIATION
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