Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Developed strong relationships with clients, resulting in increased loyalty and repeat business.
Operations Manager
Schlumberger
11.2020 - 10.2022
Reviewed company's strategic plans and developed departmental goals and standards to support vision.
Streamlined business processes by analyzing current procedures and implementing necessary improvements.
Increased overall efficiency by automating repetitive tasks and optimizing workflow.
Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
Implemented escalation procedures to effectively handle time-sensitive issues.
Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decisionmaking.
Trained new hires, providing information, and insight into corporate policies and procedures.
Ensured compliance with industry regulations by developing robust policiesprocedures.
Spearheaded change management initiatives to successfully integrate new processes or technologies into existing operations.
Operations Manager
Schlumberger
10.2019 - 10.2020
Developed strong relationships with clients, resulting in increased loyalty and repeat business.
Managed daily branch operations for optimal productivity and customer satisfaction.
Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
Well Service Operation Manager
Schlumberger
12.2017 - 09.2019
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Well Service Operation Manager
Schlumberger
03.2017 - 11.2017
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Well Service Maintenance Manager
Schlumberger
08.2016 - 02.2017
Supervised employee performance, preventive maintenance, and safety.
Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
Well Service Sales Manager
Schlumberger
03.2014 - 07.2016
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Resolved customer issues quickly to close deals and boost client satisfaction.
Led a successful sales team by providing motivational coaching and performance-based incentives.
Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Well Service Quality Operation Support Manager
Schlumberger
07.2011 - 02.2014
Ensured seamless integration of new technologies into existing systems by providing expert guidance during implementation phases.
Implemented risk-based approach to quality control, reducing potential hazards and improving overall safety measures.
Cementing Field Service Manager
Schlumberger
10.2009 - 06.2011
Led team of up to [Number] service technicians in field activities.
Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
Managed a team of technicians, providing support and guidance for professional development.
Increased team productivity with effective scheduling and resource allocation.
Cementing Technical & Sales Manager
Schlumberger
07.2008 - 09.2009
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Resolved customer issues quickly to close deals and boost client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Built long-lasting client relationships through excellent customer service and consistent followups.
RASGAS & Shell Cementing Project Manager
Schlumberger
05.2007 - 06.2008
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Planned, designed, and scheduled phases for large projects.
Met project deadlines without sacrificing build quality or workplace safety.
Established effective communication among team members for enhanced collaboration and successful project completion.
Waha Oil Company Cementing Project Manager
Schlumberger
09.2006 - 04.2007
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Planned, designed, and scheduled phases for large projects.
Met project deadlines without sacrificing build quality or workplace safety.
Established effective communication among team members for enhanced collaboration and successful project completion.
Libya Eastern Desert Cell Leader
Schlumberger
12.2005 - 08.2006
Collaborated with management or subordinates to resolve worker problems, complaints or grievances.
Read and analyzed charts, work orders and production schedules to determine production requirements and evaluate current production estimates and outputs.
Maintained regular communication within departments to plan and execute production goals.
Inspected materials, products or equipment to detect defects or malfunctions.
Cementing Field Engineer
Schlumberger
01.2005 - 11.2005
Monitored construction methods and installations, inspection and testing processes.
Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
Conducted thorough site assessments to identify potential hazards, ensuring a safe working environment for all personnel involved in field operations.
Established rapport with clients by maintaining open lines of communication and addressing concerns promptly and professionally.
Cementing Field Engineer Trainee
Schlumberger
12.2003 - 12.2004
Collaborated with cross-functional teams to achieve project goals within established timelines.
Enhanced equipment efficiency by performing regular maintenance and troubleshooting tasks.
Established positive relationships with clients through clear communication channels that foster trust during the course of a project.
Increased project completion rates through effective coordination with team members and timely task execution.
Engineering Drawing Teaching Assistant
Garuyounis University, Engineering Department
03.2003 - 07.2003
Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
Supported classroom maintenance and upkeep, organizing books and materials.
Supported classroom activities, tutoring, and reviewing work.
Education
Bachelor of Engineering - Industrial Engineering
Garuyounis University
Benghazi, Libya
02.2003
Skills
Operations Management
Productivity Improvement
Procedure optimization
Cost Reduction
Workforce Planning
Employee Coaching
Safety Management
Cost Control
Staff hiring
Team Leadership
Relationship Building
Cost analysis and savings
Quality Assurance
Decision-Making
Revenue Growth
P&L Management
Accomplishments
Achieved Honors with a GPA of 3.57 and secured the top rank within my cohort in the industrial engineering department.
Secured the top rank within my cohort in Schlumberger Cementing technical courses (2004 & 2005).
Secured the Best Cementing General Field Engineer Project in Schlumberger in 2007.
Won Schlumberger Knowledge of Action Award for 2011.
Won 2011 Best Field Service Manager Award for Schlumberger Middle East region.
Won 2015 Best Tenders Winning Rate Award for Schlumberger Middle East region.
Languages
Arabic
Native or Bilingual
English
Professional Working
Timeline
Senior Operations Manager
Schlumberger
11.2022 - Current
Operations Manager
Schlumberger
11.2020 - 10.2022
Operations Manager
Schlumberger
10.2019 - 10.2020
Well Service Operation Manager
Schlumberger
12.2017 - 09.2019
Well Service Operation Manager
Schlumberger
03.2017 - 11.2017
Well Service Maintenance Manager
Schlumberger
08.2016 - 02.2017
Well Service Sales Manager
Schlumberger
03.2014 - 07.2016
Well Service Quality Operation Support Manager
Schlumberger
07.2011 - 02.2014
Cementing Field Service Manager
Schlumberger
10.2009 - 06.2011
Cementing Technical & Sales Manager
Schlumberger
07.2008 - 09.2009
RASGAS & Shell Cementing Project Manager
Schlumberger
05.2007 - 06.2008
Waha Oil Company Cementing Project Manager
Schlumberger
09.2006 - 04.2007
Libya Eastern Desert Cell Leader
Schlumberger
12.2005 - 08.2006
Cementing Field Engineer
Schlumberger
01.2005 - 11.2005
Cementing Field Engineer Trainee
Schlumberger
12.2003 - 12.2004
Engineering Drawing Teaching Assistant
Garuyounis University, Engineering Department
03.2003 - 07.2003
Bachelor of Engineering - Industrial Engineering
Garuyounis University
Similar Profiles
Tori ArmstrongTori Armstrong
Class A CDL Driver/Equipment Operator (oilfield) at SchlumbergerClass A CDL Driver/Equipment Operator (oilfield) at Schlumberger