Molly Grassi
Papillion
Summary
Dedicated professional with strong interpersonal, communication, and problem-solving skills. Proven ability to deliver exceptional customer service, build relationships, and ensure efficient operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Scheduling Specialist
Avera Women's and OBGYN
06.2021 - Current
- Scheduled surgeries, inductions, and coordinated physician schedules.
- Supported patient check-ins, authorizations, and lab/radiology processes.
- Delivered timely and accurate information to patients.
- Go over medical procedures with patients and what to expect.
- Cover for other schedulers when needed.
- Assist nurses with patient flow.
Surgery Scheduler
Avera McKennan Hospital/Women’s
11.2019 - 11.2020
- Organized and scheduled surgeries for operating rooms.
- Ensured smooth coordination and day-to-day scheduling updates.
Patient Service Representative
Avera OBGYN/Family Medicine/Pediatrics
03.2015 - 11.2019
- Facilitated patient check-ins, appointment scheduling, and authorizations.
- Provided high-quality customer service and resolved inquiries efficiently.
Nursing Assistant
Pulmonary and Sleep Consultants
06.2013 - 01.2015
- Supported patient care, including vitals, scheduling, and allergy testing.
- Handled administrative duties and provided training for staff and volunteers.
Certified Nursing Assistant
Good Samaritan Luther Manor
05.2012 - 01.2013
- Assisted residents with daily needs, hygiene, and nourishment.
- Communicated with families and medical staff to ensure patient well-being.
Education
Sociology
South Dakota State University (SDSU)
01.2023
Generals/Marketing
Southeast Technical Institute
01.2018
Skills
- Customer relations skills
- Customer relations
- Documentation skills
- Documentation
- Workflow optimization
- Meeting scheduling
- Calendar management
- Deadline adherence
- Schedule coordination expertise
- Recordkeeping
Certification
BLS Certification
Core Competencies
- Customer Service Excellence
- Administrative Support & Scheduling
- Problem Solving & Decision Making
- Team Collaboration & Leadership
- Data Accuracy & Record Maintenance
Timeline
Scheduling Specialist
Avera Women's and OBGYN
06.2021 - Current
Surgery Scheduler
Avera McKennan Hospital/Women’s
11.2019 - 11.2020
Patient Service Representative
Avera OBGYN/Family Medicine/Pediatrics
03.2015 - 11.2019
Nursing Assistant
Pulmonary and Sleep Consultants
06.2013 - 01.2015
Certified Nursing Assistant
Good Samaritan Luther Manor
05.2012 - 01.2013
Generals/Marketing
Southeast Technical Institute
Sociology
South Dakota State University (SDSU)
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