Molly Schmidt
Bellevue
Summary
Analytical and detail-oriented business professional with over 10 years of experience in client relations, software training, and project coordination within B2B environments. Proven ability to manage multiple priorities, troubleshoot technical issues, and deliver high-quality work in fast-paced settings. Strong communicator with advanced skills in Microsoft Office, client training, and cross-functional collaboration.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Associate
Fiserv
12.2025 - Current
- Handle high-volume inbound calls related to bank accounts, providing timely and accurate support
- Investigate and resolve client issues using multiple systems and databases
- Update and maintain account information while ensuring data accuracy and confidentiality
- Research and process fraudulent activity and transaction disputes with attention to detail
- Provide technical support for online banking platforms, troubleshooting user issues
- Prioritize and manage multiple inquiries simultaneously in a fast-paced environment
Client Success Representative
GWorks
01.2025 - 05.2025
- Managed relationships with municipal (B2B) clients across the U.S., ensuring timely resolution of software and service issues
- Troubleshot technical problems, analyzed root causes, and delivered effective solutions under tight deadlines
- Coordinated onboarding and training for new clients, managing multiple projects simultaneously
- Collaborated cross-functionally with internal teams to prioritize and resolve client needs
- Adapted quickly to evolving priorities and new software systems in a fast-paced environment
Appraisal Specialist II
Vanguard Appraisals
01.2014 - 04.2024
- Acted as a primary liaison between clients and internal departments, managing timelines and expectations across multiple projects
- Delivered software training and presentations to clients, translating technical concepts into clear, user-friendly guidance
- Developed detailed instructional materials and documentation to support client success and internal processes
- Applied strong analytical skills to interpret appraisal data and resolve client inquiries with accuracy
- Worked independently and collaboratively to meet deadlines in a dynamic, deadline-driven environment
Education
Bachelor of Science - Accounting
Buena Vista University
Storm Lake, IA 09.2007 - 01.2011
Skills
- Analytical Problem Solving & Critical Thinking
- Project Coordination & Timeline Management
- B2B Client Relationship Management
- Software Training & Technical Support
- Microsoft Office (Excel, Word, PowerPoint, Outlook, SharePoint)
- CRM & Database Systems
- Process Improvement & Documentation
- Time Management & Prioritization
- Attention to Detail & Accuracy
- Adaptability in Fast-Paced Environments
Timeline
Customer Service Associate
Fiserv
12.2025 - Current
Client Success Representative
GWorks
01.2025 - 05.2025
Appraisal Specialist II
Vanguard Appraisals
01.2014 - 04.2024
Bachelor of Science - Accounting
Buena Vista University
09.2007 - 01.2011