Monica Kozisek
Lincoln,NE
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
ABC Pest Control
Lincoln, Nebraska
02.2025 - Current
- Sell and upgrade our bimonthly packages to meet the customers needs
- Audit transactions to insure proper tax codes are met
- Resolved customer inquiries through effective communication and active listening techniques.
- Managed scheduling of pest control services to optimize technician routes and improve customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Service Advisor
Husker Auto Group
Lincoln, Nebraska
09.2023 - 02.2025
- Manage the repair process while coordinating with the parts department and the technician.
- Remain in constant communication with the customer to ensure success.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Evaluated vehicle performance issues to provide accurate repair recommendations and service estimates.
Production Manufacturing Line
Bestorq
Lincoln, Nebraska
06.2022 - 09.2023
- Assist in processing customer orders, accurately choosing the correct products.
- Supervised packaging for Amazon and smaller specialized accounts. Ship product daily to customers.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Lottery Sales Representative
International Gaming Technologies
10.2007 - 06.2022
- Managed 120 lottery retail accounts, providing excellent customer service to ensure accurate scratch ticket orders. Educate retailers on new technology and online gaming.
- Review data and trends with retail accounts to enable year over year growth in sales.
Optical Sales Representative
Clear Vision Optical
Hauppauge, New York
09.2021 - 02.2022
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Trained new staff on sales techniques and product knowledge to improve team performance.
- Developed and maintained strong client relationships to drive sales growth.
- Analyzed market trends to identify opportunities for product expansion and promotion.
Route Sales Driver and District Manager
Frito Lay
Lincoln, Nebraska
06.1995 - 10.2005
- Educate and teach employees to manage their route like a business, coordinated bi-weekly meetings with staff to troubleshoot obstacles and provide workable solutions.
- Managed daily delivery routes, ensuring timely and accurate product distribution.
- Maintained inventory levels through effective stock management and ordering practices.
Education
Bachelor of Arts - Education
University of Nebraska At Kearn
Kearney, NE05.1987
Skills
- Client support
- Engaged listening skills
- Problem-solving skills
- Detail-oriented data management
- Customer relations
Timeline
Customer Service Representative
ABC Pest Control
02.2025 - Current
Service Advisor
Husker Auto Group
09.2023 - 02.2025
Production Manufacturing Line
Bestorq
06.2022 - 09.2023
Optical Sales Representative
Clear Vision Optical
09.2021 - 02.2022
Lottery Sales Representative
International Gaming Technologies
10.2007 - 06.2022
Route Sales Driver and District Manager
Frito Lay
06.1995 - 10.2005
Bachelor of Arts - Education
University of Nebraska At Kearn