Monica Arroyo
Omaha
Summary
Detail-oriented Data Manager, seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Passionate about providing meaningful support and services to diverse communities and improving systems. Diligent worker with strong communication and task prioritization skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Data Manager
University Of Nebraska Medical Center
08.2021 - Current
- Liaised between data management and IT support personnel to communicate ongoing system maintenance and new software development.
- Developed and implemented department data entry and quality assurance policies and Standard Operating Procedures (SOP).
- Perform quality assurance of data within and across data systems to ensure documentation and reporting according to organizational standards.
- Complied specific programmatic data for stakeholder reporting and analysis.
- Performed quarterly data audits to review standardization of processes and report to stakeholder.
- Compile, analyze, visualize, and disseminate data for use in quality improvement projects related to the organizations Quality Management Program.
Patient Eligibility Associate
University Of Nebraka Medical Center
09.2018 - Current
- Ensure the maximum amount of eligible applicants are enrolled in Ryan White Programs
- Assist in data collection, management, and reporting
- Manage quarterly partipant application mailings.
- Open and close patient accounts.
- Maintain paperless application system.
- Maintain open communication with program partners regarding participant's program status.
- Assist patients with eligibility issues at check in.
HIV Case Manager & Outreach Specialist
Nebraska AIDS Project
05.2016 - 09.2018
- Implemented pilot position for Latino Outreach in the Omaha area.
- Spearheaded and conducted community outreach efforts in the Latino community to increase agency recognition.
- Provided offsite community education presentations.
- Managed and organized offsite testing efforts
- Secured and developed new partnerships with community partners.
- Counseled and educated patients about reproductive health issues and wellness.
- Developed care plans and casework programs for an average of 22 clients.
HIV Case Manager
OneWorld Community Health Centers Livestock Exchange Building Campus
04.2015 - 04.2016
- Implemented collaborative pilot program between Nebraska AIDS Project and OneWorld Community Health Centers.
- Organized and facilitated Latino support groups monthly in subjects related to HIV care.
- Developed client care plans, including assessments, evaluations and referrals.
- Secured medical insurance through ACA Marketplace and Medicaid.
- Interviewed and evaluated clients, including conducting safety and risk assessments.
- Assisted patients in understanding their medical insurance benefits.
- Translated client forms and marketing materials from English to Spanish.
Education
Bachelor of Science - Social Work
University of Nebraska Kearney
Kearney, NE2014
Skills
- Data Collection and Management
- Team and Project Lead
- Fluent in Spanish and English
- Health Information Management Applications
- Data Quality Assurance Processes
Certification
- Certified Application Counselor
- Certified Medical Case Manager
- Certified HIV Prevention Counselor and Tester
Timeline
Data Manager
University Of Nebraska Medical Center
08.2021 - Current
Patient Eligibility Associate
University Of Nebraka Medical Center
09.2018 - Current
HIV Case Manager & Outreach Specialist
Nebraska AIDS Project
05.2016 - 09.2018
HIV Case Manager
OneWorld Community Health Centers Livestock Exchange Building Campus
04.2015 - 04.2016
Bachelor of Science - Social Work
University of Nebraska Kearney
- Certified Application Counselor
- Certified Medical Case Manager
- Certified HIV Prevention Counselor and Tester
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