Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Montoya Graham

Omaha

Summary

Efficient Customer Service Team Member known for productivity and ability to complete tasks swiftly. Possess specialized skills in conflict resolution, communication, and time management. Excel in active listening, empathy, and problem-solving which are crucial for success in customer service roles. Committed to maintaining positive customer experiences and building strong relationships.

Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized individual recognized for transposing large amounts of data with accuracy and speed.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

24
24
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Customer Service

Hyvee
Omaha
11.2024 - Current
  • Stocked shelves with merchandise to maintain organized displays.
  • Assisted in unloading shipments and sorting inventory for storage.
  • Maintained cleanliness of store aisles and backroom areas.
  • Collaborated with team members to ensure timely restocking of items.
  • Received and stocked merchandise in a timely manner.
  • Picked up boxes and related trash from sales floor.
  • Checked expiration dates on all food items to ensure quality control standards were met.
  • Checked shelves in department to determine replenishment needs.
  • Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.

Grocery Stocker

Walmart
Omaha
07.2019 - 06.2024
  • Stocked shelves with products to maintain organized displays.
  • Assisted customers in locating items throughout the store.
  • Monitored inventory levels and reported shortages to management.
  • Ensured cleanliness of aisles and product displays for safety.
  • Collaborated with team members to optimize stocking processes.
  • Moved heavy merchandise around the store using pallet jacks or other necessary equipment.
  • Checked expiration dates on perishable items to guarantee freshness.
  • Assisted customers in locating desired items within the store.
  • Stocked shelves with products based on customer demand and sales trends.
  • Received, unpacked, and stored incoming merchandise according to company guidelines.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Responded quickly to any customer inquiries or complaints regarding stocked items.
  • Reported any damaged goods or out-of-date items immediately to management personnel.
  • Faced products on shelves and displays to meet company policies.

Caregiver

DHHS Of Nebraska
Omaha
05.2007 - 03.2020
  • Assisted clients with daily living activities and personal care needs.
  • Monitored client health and reported changes to healthcare professionals.
  • Provided companionship to enhance client emotional well-being and social interaction.
  • Maintained a clean and safe living environment for clients through regular housekeeping tasks.
  • Documented client care activities and observations accurately for records management.
  • Coordinated transportation for clients to medical appointments and community events.
  • Supported bathing, dressing and personal care needs.
  • Improved patient outlook and daily living through compassionate care.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Followed care plan and directions to administer medications.
  • Followed safe lifting and transferring techniques to transport residents.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Assisted clients with maintaining good personal hygiene.
  • Helped clients get in and out of beds and wheelchairs.
  • Built strong and trusting rapport with clients and loved ones.
  • Organized oral medications for clients following dosage and schedule requirements.

Patient Intake Representative

Richard Young Center
Omaha
01.2002 - 04.2003
  • Scheduled appointments and coordinated patient flow to ensure efficient operations.
  • Communicated with patients about procedures and answered inquiries to enhance understanding.
  • Collected patient information and verified insurance details for accurate intake processing.
  • Maintained confidentiality of patient records in compliance with privacy regulations.
  • Conducted follow-up calls to confirm appointments and remind patients of necessary documentation.
  • Greeted patients and visitors in a professional manner.
  • Collaborated with medical staff to streamline intake processes and improve overall service.
  • Provided general customer service support to patients and their families during the intake process.
  • Worked collaboratively with other departments to ensure that all necessary paperwork is completed correctly prior to scheduling an appointment for a patient.
  • Assisted with the completion of necessary paperwork for new patients.
  • Scheduled patient appointments for medical services.
  • Answered phone calls and emails from patients in a timely fashion.
  • Attended staff meetings regularly to stay updated on changes in policies or procedures related to patient intake processes.
  • Followed up on incomplete documentation or missing information related to patient intake processes.
  • Maintained a neat, organized and clean workspace.
  • Verified patient insurance eligibility prior to appointments.
  • Explained billing procedures to patients and answered any questions they may have had regarding payments or fees associated with their visit.
  • Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
  • Addressed and resolved client concerns or complaints related to the intake process.

Education

High School Diploma - General Studies

Benson High School
Omaha, Ne
08.1997 - 05.2001

Some College (No Degree) - Nursing

Metropolitan Community College
Omaha, NE

Skills

  • Customer assistance
  • Problem solving
  • Attention to detail
  • Customer relationship management
  • Stocking shelves
  • Customer service
  • Record keeping
  • Payment processing
  • Dependable and reliable
  • Cleaning
  • Efficient movement
  • Product merchandising
  • Workplace cleanliness
  • Organizational skills
  • Time management
  • Effective communication
  • Team collaboration
  • Safety compliance

Certification

  • Certified Nurse Assistant

Timeline

Customer Service

Hyvee
11.2024 - Current

Grocery Stocker

Walmart
07.2019 - 06.2024

Caregiver

DHHS Of Nebraska
05.2007 - 03.2020

Patient Intake Representative

Richard Young Center
01.2002 - 04.2003

High School Diploma - General Studies

Benson High School
08.1997 - 05.2001

Some College (No Degree) - Nursing

Metropolitan Community College

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Montoya Graham