Morgan Libby
Bellevue,Nebraska
Summary
Dynamic optician with extensive experience at Eye Consultants PC, recognized for enhancing customer satisfaction through exceptional service and effective communication. Proficient in optical measurements and insurance verification, I consistently achieved high repeat business rates by building strong patient relationships and expertly troubleshooting eyewear issues. Committed to delivering quality care and education in vision solutions.
Knowledgeable [Desired Position] with significant experience in optical dispensing and lens crafting. Delivered precise eyewear solutions and provided exceptional customer service, enhancing client satisfaction and loyalty. Demonstrated expertise in patient consultations and advanced lens technologies.
Overview
7
7
years of professional experience
Work History
Optician
Eye Consultants PC
08.2022 - Current
- Assisted customers in selecting appropriate eyewear based on personal preferences and lifestyle needs.
- Provided support in fitting and adjusting eyewear to ensure optimal comfort and function.
- Learned to operate optical equipment for lens measurements and adjustments accurately.
- Gained knowledge of various lens types and coatings, enhancing customer education on options available.
- Collaborated with team members to maintain an organized workspace, ensuring efficiency during peak hours.
- Engaged with customers to identify their vision care needs and recommend suitable products effectively.
- Participated in training sessions on new optical technologies and trends within the industry.
- Supported inventory management by assisting with stock organization and monitoring product availability.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
Optician
Shopko Optical
Bellevue, NE
08.2018 - 07.2022
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Collaborated with team members to maintain an organized workspace, ensuring efficiency during peak hours.
- Learned to operate optical equipment for lens measurements and adjustments accurately.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Enhanced customer trust and confidence by providing transparent information on eyewear costs and insurance coverage options.
Education
High School Diploma -
Mayfair High
Lakewood, CA06-2002
Skills
- Insurance verification
- Computer skills
- Insurance billing
- Order preparation
- Supply management
- Optical equipment operation
- Billing processing
- Appointment scheduling
- Data verification
- Insurance approvals
- Time management
- Administrative functions
- Inventory management
Timeline
Optician
Eye Consultants PC
08.2022 - Current
Optician
Shopko Optical
08.2018 - 07.2022
High School Diploma -
Mayfair High