Mylan Coffman
Omaha
Summary
Dedicated customer service representative with diverse experience and a passion for knowledge, empathy, and community.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Omaha Public Power District
12.2022 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Took outage and caller information, and documented details in system.
Reservations Specialist
Crystal Mountain Hotels
11.2020 - 09.2022
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
- Resolved various issues and discrepancies for customers.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Tea Smithie
The Tea Smith
02.2019 - 11.2020
- Memorize and perfect methods of brewing, blending, serving, and selling over 150 different loose-leaf teas.
- Experiment with new recipes and flavor combinations for bubble tea, as well as marketing new creations to customers.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Omaha Central High School
Omaha, NE06-2018
Skills
- Communication
- Relationship Building
- Strategic Thinking
- Complaint Resolution
- Computer Proficiency
- Call Management
Timeline
Customer Service Representative
Omaha Public Power District
12.2022 - Current
Reservations Specialist
Crystal Mountain Hotels
11.2020 - 09.2022
Tea Smithie
The Tea Smith
02.2019 - 11.2020
High School Diploma -
Omaha Central High School
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