Nakeya Ewing
Omaha
Summary
Performance-driven professional with 25 years of experience in Direct Support , Youth Leadership Industry, and Community support services ; including interventions and preventions. Demonstrated ability to deal effectively with people in the supervision of staff and team members. Talented in personnel and deployment management, program oversight, training, technical competence and customer support objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Community Support professional with history of meeting company goals, utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced with team leadership and patient care management. Utilizes strong organizational skills to ensure efficient operations and high-quality care. Knowledge of healthcare protocols and compliance standards to maintain safe and effective environment.
Knowledgeable [Desired Position] with extensive background as CNA Supervisor. Demonstrated ability to manage and lead teams effectively, ensuring high standards of patient care. Proven track record in fostering collaborative environment and adapting to changing healthcare needs.
Highly skilled healthcare professional with substantial experience in patient care and team leadership. Demonstrates strong ability to coordinate and supervise nursing staff while maintaining high standards of care. Adept at fostering collaborative environments that adapt to evolving needs and consistently achieve results. Known for excellent communication, problem-solving, and organizational skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
CNA Supervisor
Ambi's Home Health Care
11.2017 - 02.2025
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Direct day-to-day administrative and operational functions for [Number]-bed facility, providing guidance and leadership to over [Number] employees across more than [Number] departments.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Residential Coordinator
Veritas
02.2023 - 12.2024
- Evaluated employee performance regularly, offering feedback and opportunities for professional development in their respective roles.
- Continuously monitored market trends to make informed recommendations for rental pricing adjustments and marketing strategies.
- Conducted thorough background checks on prospective tenants to maintain a safe living environment for all residents.
- Improved residential safety by conducting regular inspections and coordinating necessary repairs.
- Streamlined administrative processes for more efficient management of lease agreements, rent collections, and resident inquiries.
- Recruited, hired, and trained employees, providing day-to-day direction and guidance.
- Developed a strong sense of community among residents through the organization of events, activities, and support services.
- Fostered positive relationships with neighboring businesses and organizations to promote mutually beneficial partnerships within the community.
- Ensured compliance with federal housing regulations as well as state laws concerning landlord-tenant relations.
- Coordinated training sessions for staff members to ensure consistent service quality across all aspects of property management.
- Managed move-in and move-out procedures to minimize vacancy times and maintain property appeal.
- Managed maintenance of facilities' physical condition, inspecting grounds regularly to identify and coordinate needed repairs and upkeep.
- Promoted positive relations between residents and staff.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
- Provided crisis management and intervention during emergency situations.
- Collaborated with residential team to maximize effective and efficient operations.
- Helped develop and implement programs to foster community growth and development.
- Developed and implemented service programming and operational guidelines to meet residents' needs and preferences.
- Increased occupancy rates with targeted marketing strategies and community outreach efforts.
- Maintained important organizational paperwork and resident data.
- Established policies and procedures for handling emergency situations, providing guidance for staff members during crises.
- Maintained accurate financial records related to rental payments, expenses, budgets, and financial projections for the property''s success.
- Delivered referrals and information to residents and families about available services, programs and resources.
- Collected feedback from residents and family members to identify opportunities for program and operational improvements.
- Supported personal needs of residents dealing with diverse conditions.
- Solved grievances and complaints by collaborating with residents.
- Developed, implemented and monitored residential policies and procedures.
- Facilitated smooth transition of new students into residential program.
Residential Coordinator
Community Supports Inc.
03.2021 - 11.2023
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Increased occupancy rates with targeted marketing strategies and community outreach efforts.
- Developed and implemented service programming and operational guidelines to meet residents' needs and preferences.
- Assisted residents in resolving conflicts or disputes amicably through effective mediation techniques when required.
- Implemented preventative maintenance programs to extend the life of property assets and reduce overall repair costs.
- Oversaw maintenance teams to guarantee timely completion of work orders, preserving property aesthetics and functionality.
- Maintained important organizational paperwork and resident data.
- Maintained accurate financial records related to rental payments, expenses, budgets, and financial projections for the property''s success.
- Established policies and procedures for handling emergency situations, providing guidance for staff members during crises.
- Delivered referrals and information to residents and families about available services, programs and resources.
- Collected feedback from residents and family members to identify opportunities for program and operational improvements.
Community Support Worker
Capstone Behavioral Health
12.2020 - 09.2021
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Liaised with community members, recommending resources and programs.
- Produced crisis management and intervention plans for communities in need.
- Established networks to increase community awareness of new programs.
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Enlisted support of volunteers and collaborated with businesses and community groups.
- Assisted in implementation of community support services in alignment with needs.
Team Leader Member/Youth Prevention Specialist
Banisters Leadership Academy
03.2020 - 08.2021
- Provided structured opportunities for program participants to integrate knowledge, attitudes and skills needed to meet specific program goals and objectives.
- Identified resources to address substance use and misuse.
- Assessed community resources to address factors through collection, organization and analysis of data.
- Compiled socioeconomic data for specific program eligibility determinations and large-scale research purposes.
- Oversaw day-to-day activities of team members and mentees.
- Detailed program operations and participant activities with comprehensive recordkeeping.
- Collaborated on program operations with the CEO, including offering feedback from participants and improvement recommendations.
- Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Spoke with community partners and families to expand community engagement and program outreach.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Coordinated referrals and direct support for families.
- Helped social workers build, coordinate and lead programs supporting individuals with mental and emmotional concerns.
- Collaborated on program operations and relayed participant feedback for improvements.
- Spoke with Organization/Nonprofit Ceos and groups to expand community engagement and program outreach.
- Educated potential participants on available services and processes to engage in program.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Worked with clients to improve life choices and maximize benefits of programs.
- Coordinated referrals and direct support for [Type] clients.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Job Coach
Companion Services
02.2016 - 11.2019
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
- Established and oversaw clear guidelines about procedures and success metrics.
- Mentored junior staff on compliance, procedural and performance strategies.
- Kept detailed records of individual histories, scores and documents.
- Led workshops for job seekers to provide information on job searching, application completion and resume building.
- Worked with job seekers to determine job targets based on skills and personality.
- Developed IEP programs, trained and overseen DSPs,documentation, billing, program development
- Administered drug, aptitude and personality assessments.
- Maintained modern and technologically-savvy direction for operations.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Helped students develop organizational, time management and study skills.
- Empowered students through counseling and skill-building exercises.
- Instructed individuals in career development, job search and application strategies, resume writing and interview skills.
- Collaborated with parents, school faculty and social workers to address problems and grow student success.
- Taught classes and presented self-help or information sessions on subjects related to education and career planning.
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Prepared students for later educational experiences by encouraging exploration of learning opportunities and perseverance through challenging tasks.
- Taught lessons to students and faculty regarding issues such as bullying and drug abuse.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Identified issues that hindered student academic achievement.
- Used standardized assessments to evaluate abilities, interests and characteristics of different students.
- Encouraged students to explore age-appropriate and career-related opportunities.
- Identified cases of domestic abuse or other family problems and encouraged students or parents to seek additional assistance from mental health professionals.
Medication Aide
Skyline Assisted Living
12.2017 - 03.2019
- Administered prescribed drugs to high-volume patient caseload.
- Kept digital records of patient details, medications, billing and other activities.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Reported changes in patient status regarding drug therapy.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Administered medications to patients and remained vigilant for negative side effects.
- Took patient vital signs, height and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Dietary Aide
Creighton University
10.2014 - 02.2015
- Temporary position preparing meals for patients in the hospital.
- Upheld efficiency of meal services by pre-setting tables before patients arrived
- Distributed food during busy peak periods to drive customer satisfaction
- Arranged tray and or table settings with proper tableware, condiments and tray card
- Educated patients about therapeutic nutrition, ingredients selection, food prep and meal planning
Appointment Setter
United Services of America
04.2012 - 08.2013
- Calling clients, setting appointment, and daily appointment management.
- Acted as first point of contact and set appointments for prospective clients
- Handled complaints and questions, and re-directed calls to other team members
- Addressed client inquiries and updated database information
Surveyor
The MSR Group
09.2010 - 02.2012
- Surveying recent hospital patients by obtaining feedback about their stay.
Assistant Manager
Icing, Oakview Mall
07.2008 - 10.2010
- This is the place for a brief summary of your key responsibilities and most stellar accomplishments.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Planned team-building exercises to increase employee performance and job satisfaction
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume
Education
Diploma - Medical
Wright Career College
High School Diploma - NAKEYA
Creighton University, EWING
Omaha South High School
Skills
- Records Management
- Medication Administration
- Vital signs monitoring
- Documenting behaviors
- Conducting intakes
- Logs Management
- Supporting personal needs
- Tube feedings and medications familiarity
- Transporting patients
- Direct Patient Care
- Patient Management
- Responding to emergencies
- Recording vital signs
- Wound care specialist
- Companionship and emotional support
- Patient-focused care
- Observing responses
- Patient Assessments
- Team Leadership
- Report Generation
- Hiring and Recruitment Knowledge
- Generating Schedules
- Scheduling Proficiency
- Persuasive communication style
- Campaign development
- Strategic planning
- Data management familiarity
- Project coordination
- Proactive mindset
- Vendor management
- Administration knowledge
- Business Management
- Process improvements
- Effective leader
- Understanding of human resources
- Customer service experience
- Strategic leadership
- Advanced knowledge of technology
- Basic life support
- Patient care coordination
- Staff management
- Healthcare regulations
- Clinical supervision
- Compassionate leadership
- HIPAA compliance
- Teamwork
- Problem-solving
- Customer service
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Effective communication
- Active listening
- Patient safety
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Patient care assessment
- Certified in CPR/AED
- Relationship building
- Operational efficiency
- Training and mentoring
- Task prioritization
- Self motivation
- HIPAA guidelines
- Analytical thinking
- Conflict resolution
- Operations management
- Employee work scheduling
- Crisis management
Certification
- CMA - Certified Medication Aide
- CNA - Certified Nursing Assistant
- Addressing ACEs with Brain-based Approaches in Trauma-informed Care Training - April 13 ,2021
- Three Core Brain Concepts in Early Brain Development
- Adverse Childhood Experiences: Building Resilience
- Family Child Care: A Unique Role In Supporting Family Engagement
Mandt Instructor
Mandt Instructor
CNA
Timeline
Residential Coordinator
Veritas
02.2023 - 12.2024
Residential Coordinator
Community Supports Inc.
03.2021 - 11.2023
Community Support Worker
Capstone Behavioral Health
12.2020 - 09.2021
Team Leader Member/Youth Prevention Specialist
Banisters Leadership Academy
03.2020 - 08.2021
Medication Aide
Skyline Assisted Living
12.2017 - 03.2019
CNA Supervisor
Ambi's Home Health Care
11.2017 - 02.2025
Job Coach
Companion Services
02.2016 - 11.2019
Dietary Aide
Creighton University
10.2014 - 02.2015
Appointment Setter
United Services of America
04.2012 - 08.2013
Surveyor
The MSR Group
09.2010 - 02.2012
Assistant Manager
Icing, Oakview Mall
07.2008 - 10.2010
High School Diploma - NAKEYA
Creighton University, EWING
Omaha South High School
Diploma - Medical
Wright Career College
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