Summary
Overview
Work History
Education
Adult & Pediatric CPR/First Aid/AED
Timeline
Generic

Nanci Kettler

Lincoln,NE

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.

Overview

28
28
years of professional experience

Work History

Support Services Assistant

CEDARS Youth Services
07.2014 - Current
  • Took the lead in showing the large amount of business card waste due to staff turnover and transfers. We now have generic business cards available for staff to use until personalized business cards are called for.
  • Prompted a look at the Paxton security badge systems to see how the process could be improved. Have been working with Support Services, IT, and Maintenance to find which staff need access to which doors and how to better support security for staff and clients.
  • Became proficient in Panda Doc to help HR and Pioneers Center send out paperwork for electronic signatures, helping streamline the process for paperwork with the goal of eventually going paperless and continue to look for ways to bring CEDARS closer to our paperless goal.
  • Usual responsibilities include providing a presence at the Foster Care entrance to greet clients and guests and then moved to reception of the main entrance in 2019, letting in service people, and receiving shipments.
  • Making up intake packets for various programs.
  • Performing site survey monthly of the Administration building.
  • Keeping inventory of office supplies and placing orders.
  • Placing orders for special requests including office furniture.
  • Maintaining emergency binder and evacuation drill information.
  • Making sure first aid kits and tornado kits for all buildings are stocked, along with making first aid kits and vomit kits for shared vehicles.
  • Maintaining Foster Care and Main Lobby entrance reception areas.
  • Keeping schedule of board and meeting rooms current.
  • Filing discharged Foster Care and Pioneer Center files.
  • Obtaining medical and dental records for clients when asked by staff.
  • Retrieving archived files from file room, garage, or archives when needed for file reviews or record requests.
  • Help support database of record requests.
  • Front desk reception duties as needed, including processing job applications and processing mail.
  • Obtaining and filing Probation vouchers for Pioneer Center, Foster Care, Family Support, and Bridges.
  • Safety Committee member.
  • Developed and maintained accurate records of programs and services.
  • Assisted in conducting needs assessments to identify key areas of service needs.

Facilities Assistant

Experian Marketing Services
08.2011 - 07.2014
  • Duties include operation of Mail room - Incoming Mail/Outgoing Mail – documenting, sorting, posting and delivery of mail and overnight and couriered items.
  • Day-to-day operational support at part of the facilities team, including, but not limited to answering phones and greeting guests.
  • Participating in preventative maintenance and work order process to completion.
  • Participating in furniture moving and conference room and event set up including chairs, tables, performs facility maintenance for internal customers and vendors including cleaning, recycling, facility supplies.

Receptionist

Rallis Oral and Facial Surgery
01.2011 - 05.2011
  • Responsible for greeting patients, answering phones, making appointments, obtaining and keeping patient demographic information, confirming insurance information and coverage.
  • Responded to inquiries from callers seeking information.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Collected payments, processed transactions and updated relevant records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained confidentiality of information regarding clients and company.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Receptionist

Lincoln Hypnosis
02.2010 - 01.2011
  • Responsible for greeting clients, making appointments, filing, maintaining and organizing front office and breakroom, ordering office supplies, keeping records of incoming phone calls for advertising purposes.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.

Front Desk Receptionist / Office Assistant

Ophthalmology Associates
01.1997 - 05.2007
  • Greeted patients upon arrival at office, scheduled appointments, filed medical charts, scheduled procedures and surgeries outside the office, designed forms for office use, ordered office supplies, responsible for the front office running smoothly and efficiently.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Organized, maintained and updated information in computer databases.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Resolved customer problems and complaints.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected payments, processed transactions and updated relevant records.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.

Education

High School Diploma -

Palmyra Junior Senior High School
Palmyra, NE

Adult & Pediatric CPR/First Aid/AED

Completed January 2024, due for recertification January 2026

Timeline

Support Services Assistant

CEDARS Youth Services
07.2014 - Current

Facilities Assistant

Experian Marketing Services
08.2011 - 07.2014

Receptionist

Rallis Oral and Facial Surgery
01.2011 - 05.2011

Receptionist

Lincoln Hypnosis
02.2010 - 01.2011

Front Desk Receptionist / Office Assistant

Ophthalmology Associates
01.1997 - 05.2007

High School Diploma -

Palmyra Junior Senior High School

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Nanci Kettler