Summary
Overview
Work History
Education
Skills
Timeline
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NATALIE N. JOHNSON

Genoa

Summary

Proven track record in fast-paced environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.

Overview

9
9
years of professional experience

Work History

BARTENDER

Tavern1888
02.2024 - 08.2024
  • Delivered exceptional customer service to guests in both bar and dining areas, handling customer inquiries and resolving issues promptly
  • Trained and mentored new bartenders on drink preparation, customer service, and company procedures
  • Managed nightly cash deposits
  • Assisted in maintaining bar inventory, ordering supplies, and organizing stock

STORE MANAGER

Mother Nature’s Emporium
09.2023 - 05.2024
  • Assisted customers by providing exceptional customer service, desired to assist by finding the best solution for specific health related concerns
  • Showcased leadership skills by managing all day-to-day tasks
  • Managed proper and attractive merchandise display, ensuring strategic placement of products that maximize purchases
  • Kept product knowledge up to date on the latest trends in the retail industry, and able to educate the customers about the products carried in store

TREATMENT COORDINATOR

Nebraska Oral & Facial Surgery
03.2023 - 07.2023
  • Provided customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication
  • Understood doctor treatment recommendations and develop treatment plans from diagnosis
  • Maintained confidentiality of all information in accordance with HIPAA
  • Updated and maintained patient insurance information

SCHEDULING COORDINATOR

Williamsburg Dental
01.2022 - 02.2023
  • Scheduled appointments to optimize patient satisfaction, provider time and most effective use of exam and operator rooms
  • Managed patient flow to reduce patient wait time
  • Maintained a professional relationship with referring offices and oral surgeons
  • Answered the phone promptly with a smile
  • Prepared patient’s chart the day before and verifies dental insurance benefits

CHILD CARE MEMBER

Goodlife Fitness
11.2020 - 12.2022
  • Ensured the safety of all children
  • Kept record of daily observations and incident reports
  • Interacted with children and reported to parent’s their child’s development
  • Modeled and encouraged social skills, e.g
  • Strong communication and conflict-resolution skills
  • Developed age-appropriate activities that are educational, fun, and engaging

OFFICE MANAGER

Integrity Exterior Solutions
05.2021 - 10.2021
  • Demonstrated continuous improvement in the scheduling process to improve service, quality of work, and reduce costs through process or execution enhancements
  • Effectively communicated with Contractors, Sub Contractors, Sales Team, and Management to achieve efficiency, sequence production schedules to maximize operations productivity, and forecast future product availability
  • Contacted delinquent customers by phone to collect past due funds
  • Coordinated and scheduled inspections and blueprints to obtain building permits to abide by Nebraska laws

FRONT DESK RECEPTIONIST/OFFICE ASSISTANT/SCHEDULE AUDITOR

Pine Ridge Dental
08.2017 - 08.2018
  • Maintained a workflow that held collaboration with the front and back office dental providers
  • Professionally answered phones and inquiries about dental procedures and appointments
  • Processed patient payment’s for dental procedures and insurance claims
  • Greeted all patients (new or established) who walked in door with a bright smile and positive attitude, allowing them to have the best dental experience possible

SALES ASSOCIATE

Star City Motor Sports
06.2015 - 07.2018
  • Provided outstanding customer service, in return resulted in repeat customers
  • Increased sales by up selling customers using the information gathered while assisting them
  • Kept product knowledge up to date on the latest trends in the retail industry, and able to educate the customers about the products carried in store
  • Managed proper and attractive merchandise display, ensuring strategic placement of products that maximized purchases
  • Collaborated with team members to execute sales and marketing campaigns by leading brainstorming sessions for internal and external projects

Education

No Degree - EMT

Southeast Community College
Lincoln, NE
05-2020

Associate of Science - Medical Assistant Program

Southeast Community College
Lincoln, NE
09-2016

High School Diploma -

North Platte High School
North Platte, NE
05-2013

Skills

  • Team Player Attitude
  • Electronic Records
  • Clear and Effective Communication
  • Effective Time Management Skills
  • Patience and Tolerance
  • Working with Diverse Communities
  • Engaging Personality
  • Computer Literacy
  • Handling Difficult Customers
  • Communication Skills
  • Professional Appearance
  • Ethical Decision Making
  • Team Leadership
  • Ability to Work Independently

Timeline

BARTENDER

Tavern1888
02.2024 - 08.2024

STORE MANAGER

Mother Nature’s Emporium
09.2023 - 05.2024

TREATMENT COORDINATOR

Nebraska Oral & Facial Surgery
03.2023 - 07.2023

SCHEDULING COORDINATOR

Williamsburg Dental
01.2022 - 02.2023

OFFICE MANAGER

Integrity Exterior Solutions
05.2021 - 10.2021

CHILD CARE MEMBER

Goodlife Fitness
11.2020 - 12.2022

FRONT DESK RECEPTIONIST/OFFICE ASSISTANT/SCHEDULE AUDITOR

Pine Ridge Dental
08.2017 - 08.2018

SALES ASSOCIATE

Star City Motor Sports
06.2015 - 07.2018

No Degree - EMT

Southeast Community College

Associate of Science - Medical Assistant Program

Southeast Community College

High School Diploma -

North Platte High School

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NATALIE N. JOHNSON