Natalie Schmidt
Adams
Summary
Dedicated patient scheduler with expertise in appointment coordination, HIPAA compliance, and customer service. Proven track record in managing patient schedules efficiently and maintaining confidentiality.
Overview
11
11
years of professional experience
Work History
Patient Scheduler-Full Time
Nebraska Urology
Lincoln
01.2022 - Current
- Schedule, reschedule, and cancel patient appointments.
- Coordinate appointments based on provider availability and appointment type.
- Manage follow-ups, referrals, and recurring visits.
- Ensure that urgent cases are fitted in appropriately.
- Call, text, or message patients to schedule appointments.
- Answer patients' questions about scheduling and the next available visits (by phone and in person).
- Verify patient demographics and insurance before scheduling appointments.
- Obtain prior authorizations when required.
- Maintain confidentiality and HIPAA.
- Answer incoming phone calls.
- Manage voicemails, and send them to the correct department.
- Fax orders, referrals, and health records to outside offices.
- Enter and update patient information in the EHR system.
- Send messages to providers and nursing staff.
- Send reminders and prep instructions (fasting, paperwork, arrival time).
- Responded to incoming calls, scheduling and rescheduling appointments as requested.
Child Development Specialist-Full Time
Bryan Child Development Center
Lincoln
07.2021 - 12.2021
- Developed individualized learning plans for children based on developmental assessments.
- Collaborated with parents to discuss child progress and address developmental concerns.
- Supervised and ensured the safety of children ages 1-3 in a structured classroom setting.
- Maintained a safe, clean, and nurturing environment.
- Monitored children during indoor and outdoor activities.
- Implemented daily routines, including meals, naps, and playtime.
- Assisted in planning and leading age-appropriate educational activities.
- Supported early childhood development through creative play, reading, and hands-on learning.
- Helped children develop basic skills, such as sharing, communication, and problem solving.
- Communicated daily with parents regarding their child's progress and behavior.
- Addressed parents' concerns professionally and respectfully.
Paraeducator-Full Time
Lincoln Public Schools
Lincoln
02.2015 - 07.2021
- Assisted teachers in implementing lesson plans and classroom activities.
- Supported students with individualized education plans in daily tasks.
- Monitored student behavior and provided positive reinforcement strategies.
- Maintained a safe and organized classroom environment for all students.
- Participated in professional development workshops to improve educational support skills.
- Assisted teachers in preparing materials for lessons and activities.
- Provided feedback to teachers regarding student successes or challenges observed during instruction time.
- Offered students personalized educational, behavioral, and emotional support.
- Kept students safe in classroom and outside environments.
Education
High School Diploma -
Norris High School
Firth, NE05-2003
Skills
- Schedule management
- EHR documentation
- Appointment coordination
- Customer service
- Communication skills
- Time management
- HIPAA compliance
- Following up with patients
- Confidentiality
- Strong organization
- Appointment scheduling
- Adaptability and flexibility
Timeline
Patient Scheduler-Full Time
Nebraska Urology
01.2022 - Current
Child Development Specialist-Full Time
Bryan Child Development Center
07.2021 - 12.2021
Paraeducator-Full Time
Lincoln Public Schools
02.2015 - 07.2021
High School Diploma -
Norris High School