NATHAN LAFLAIR
Omaha
Summary
High-performing Store Manager familiar with managing a range of personalities. Experience with stand-alone stores and in-line store environment. Driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction. Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting, P&L employee retention. Responsible for sales in excess of $18 million in "Big Box" format and 3.2 in small format. Multi unit experience across multiple states and customer segments.
Overview
27
27
years of professional experience
Work History
Store Manager
Rally House
Omaha
03.2024 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared monthly reports on sales figures, expenses, profits.
- Implemented efficient systems for tracking stock movement.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Maintained accurate records of employee performance reviews.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Established customer service standards and monitored staff compliance.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Trained and mentored associates to teach daily tasks and procedures.
- Updated and maintained store signage and displays.
- Resolved customer complaints in a timely manner.
Store Manager
Buckys/Caseys
Omaha
08.2019 - 02.2024
- Received and processed cash and credit payments for in-store purchases
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments
- Demonstrated that customers come first by serving them with a sense of urgency
- Verified that all merchandising standards were maintained on a daily basis
- Delivered excellent customer service by greeting and assisting each customer
- Addressed customer inquiries and resolved complaints
- Stocked and restocked inventory when shipments were received
- Managed staff of 15 sales associates, 1 team leaders and 1 assistant managers
- Assigned employees to specific duties to best meet the needs of the store
- Instructed staff on appropriately handling difficult and complicated sales
- Planned budgets and authorized payments and merchandise returns
- Increased profits through effective sales training and troubleshooting profit loss areas
- Reported to the district manager regarding all store and staff issues
- Trained and developed new associates on POS system and key sales tactics
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Maintained accurate records of employee performance reviews.
Store Manager
Michaels
Omaha
01.2018 - 09.2019
- Over saw the entire store
- Worked with a 2 levels of managers plus front line employees and production departments
- Handled all staffing needs and HR functions within the store with limited input from the cooperate level
- Had in total 1 Ast manager 3 dept managers and 2 part time entry level floor supervisors
- Store total staff of between 20 and 40 employees
- Managed P&L and store sales budgets
- Customer engagement scores and inventory control
- Worked with an production dept with time sensitive items and customers directly
- Gave feed back to store staff and ensured all training and company directives where being followed
- Total store sales volume of over 3.2 million annually
Store Manager
Buckys
Omaha
08.2016 - 01.2018
- Received and processed cash and credit payments for in-store purchases
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments
- Demonstrated that customers come first by serving them with a sense of urgency
- Verified that all merchandising standards were maintained on a daily basis
- Delivered excellent customer service by greeting and assisting each customer
- Addressed customer inquiries and resolved complaints
- Stocked and restocked inventory when shipments were received
- Managed staff of 6 sales associates, 1 team leaders and 1 assistant managers
- Assigned employees to specific duties to best meet the needs of the store
- Instructed staff on appropriately handling difficult and complicated sales
- Planned budgets and authorized payments and merchandise returns
- Increased profits through effective sales training and troubleshooting profit loss areas
- Reported to the district manager regarding all store and staff issues
- Trained and developed new associates on POS system and key sales tactics
Key Holder
Kay Jewelers
Omaha
11.2015 - 08.2016
- Received and processed cash and credit payments for in-store purchases
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments
- Placed special merchandise orders for customers
- Shared product knowledge with customers while making personal recommendations
- Demonstrated that customers come first by serving them with a sense of urgency
- Verified that all merchandising standards were maintained on a daily basis
- Delivered excellent customer service by greeting and assisting each customer
- Addressed customer inquiries and resolved complaints
- Stocked and restocked inventory when shipments were received
Store Manager/ Ast District Manager
Earthbound Trading
Omaha
08.2012 - 10.2015
- Interviewed job candidates and made staffing decisions
- Counted cash drawers and made bank deposits
- Managed staff of 6 sales associates, 4 team leaders and 1 assistant managers
- Assigned employees to specific duties to best meet the needs of the store
- Instructed staff on appropriately handling difficult and complicated sales
- Hired, trained and evaluated personnel in sales and marketing
- Examined merchandise to verify that it was correctly priced and displayed
- Planned budgets and authorized payments and merchandise returns
- Increased profits through effective sales training and troubleshooting profit loss areas
- Reported to the district manager regarding all store and staff issues
- Trained and developed new associates on POS system and key sales tactics
- Generated repeat business through exceptional customer service
- Conducted store inventories twice per year
- Traveled to other stores to set up new stores and train managers
- Visited other stores in 3 other states to help train and grow the store managers and teams to improve upon set goals
Ast Manager
Game Stop
Omaha
11.2010 - 07.2012
- Counted cash drawers and made bank deposits
- Managed staff of 3 sales associates, 2 team leaders
- Assigned employees to specific duties to best meet the needs of the store
- Instructed staff on appropriately handling difficult and complicated sales
- Examined merchandise to verify that it was correctly priced and displayed
- Increased profits through effective sales training and troubleshooting profit loss areas
- Identified high margin departments to focus sales effort for maximum profit
- Trained and developed new associates on POS system and key sales tactics
- Generated repeat business through exceptional customer service
Dept Manager
Wal-Mart
Omaha
10.2007 - 11.2010
- Interviewed job candidates and made staffing decisions
- Managed staff of 15 sales associates
- Assigned employees to specific duties to best meet the needs of the store
- Reordered inventory when it dropped below predetermined levels
- Instructed staff on appropriately handling difficult and complicated sales
- Examined merchandise to verify that it was correctly priced and displayed
- Increased profits through effective sales training and troubleshooting profit loss areas
- Generated repeat business through exceptional customer service
- 8 Top sales months in market in 2 year time span
- Best inventory results at .015% shrink
Store Manager
Kay Bee Toys
05.1998 - 10.2007
- Promoted from Team Leader to Assistant Manager within 6 months
- Interviewed job candidates and made staffing decisions
- Counted cash drawers and made bank deposits
- Managed staff of 6 sales associates, 1 team leaders and 2 assistant managers
- Assigned employees to specific duties to best meet the needs of the store
- Reordered inventory when it dropped below predetermined levels
- Instructed staff on appropriately handling difficult and complicated sales
- Hired, trained and evaluated personnel in sales and marketing
- Examined merchandise to verify that it was correctly priced and displayed
- Planned budgets and authorized payments and merchandise returns
- Scheduled and led weekly store meetings for all employees
- Increased profits through effective sales training and troubleshooting profit loss areas
- Reported to the district manager regarding all store and staff issues
- Completed profit and loss performance reports
- Trained and developed new associates on POS system and key sales tactics
- Generated repeat business through exceptional customer service
- Conducted store inventories once per year
Education
GED - General studies
Ashland-Greenwood High
Ashland05.2001
Skills
- Customer Service Expert
- Retail Sales Expert
- Employee Training Expert
- Employee Recruitment & Retention Experienced
- Payroll Expert
- Financial Management Experienced
- Inventory Management Expert
- Merchandising Expert
- Customer Relations Expert
- Operational budgeting
- Personnel development
- Store operations oversight
- Mathematical aptitude
- Team motivation
- Store opening and closing procedures
- Sales analysis
- Retail inventory management
- Supply chain management
- Employee scheduling
- Merchandise planning
- Team development
- Outstanding communication skills
- Verbal and written communication
- Customer feedback analysis
- Profit margin optimization
- Operations management
- Leadership development
- Talent recruitment
Timeline
Store Manager
Rally House
03.2024 - Current
Store Manager
Buckys/Caseys
08.2019 - 02.2024
Store Manager
Michaels
01.2018 - 09.2019
Store Manager
Buckys
08.2016 - 01.2018
Key Holder
Kay Jewelers
11.2015 - 08.2016
Store Manager/ Ast District Manager
Earthbound Trading
08.2012 - 10.2015
Ast Manager
Game Stop
11.2010 - 07.2012
Dept Manager
Wal-Mart
10.2007 - 11.2010
Store Manager
Kay Bee Toys
05.1998 - 10.2007
GED - General studies
Ashland-Greenwood High
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