Nayeli Romero

• Supervised daily operations, ensuring efficient workflow
• Trained new employees on customer interaction, teamwork, and service standards
• Managed inventory, scheduling, and daily workflow organization
• Handled customer concerns, special requests, and order corrections effectively

• Oversaw freight operations, ensuring timely and accurate shipments to retail locations.
• Ensured that every aisle was stocked appropriately
• Unloaded trucks and organized our freight room

Enhanced online order accuracy through detailed product knowledge and item selection.

• Streamlined communication between customers and store staff for efficient order fulfillment.
• Trained new team members on best practices for online shopping processes and customer service standards.

• Provided high quality customer support in a fast paced environment, handling customer concerns, order issues, and service recovery
• Resolved customer complaints calmly and professionally to maintain satisfaction and loyalty
• Maintained accurate inventory records and processed supply orders
• Trained and supported team members to deliver consistent, high quality service.