Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

NeKaeL DeLoa

Omaha,NE

Summary

Proven leader and efficient multi-tasker, I significantly enhanced operational efficiency and team productivity at Jimmy John's Gourmet Sandwiches. Specializing in P&L management and fostering exceptional customer relations, I drove business growth through strategic leadership and a results-driven approach, achieving a notable increase in profitability and employee satisfaction. Customer-oriented General Manager with many years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments.

Overview

13
13
years of professional experience

Work History

General Manager

Jimmy John's Gourmet Sandwiches
12.2018 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

1st Assistant Manager

Jimmy John's Gourmet Sandwiches
06.2017 - 12.2018
  • Worked closely with the store manager on budgeting exercises that optimized expenses without sacrificing quality or customer satisfaction.
  • Coordinated seamless communication between departments for smoother operations and better collaboration efforts.
  • Led a dynamic team of employees, fostering a positive work environment and promoting growth opportunities.
  • Conducted regular employee training sessions to ensure consistent product knowledge and exceptional customer service skills.
  • Enhanced customer satisfaction with excellent service, prompt problem resolution, and attention to detail.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and maintaining financial security.
  • Provided ongoing feedback and coaching for employees to aid their professional development and improve their performance levels.
  • Established rapport with customers through personalized interactions that fostered loyalty while driving repeat business.
  • Ensured compliance with all company policies, local regulations, and health codes to maintain a safe working environment for all employees.
  • Assisted in recruiting top talent for various positions within the store, contributing to a high-performing team.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Marketing Manager

Jimmy John's Gourmet Sandwiches
05.2015 - 08.2015
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
  • Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
  • Managed workflow between staff, coordinating documents, planning, and creative material distribution.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
  • Enhanced company reputation through successful public relations initiatives and positive media coverage.

Trainer

Jimmy John's Gourmet Sandwiches
05.2014 - 08.2015
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.
  • Tracked attendance and evaluated progress for assigned trainees.
  • Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
  • Monitored participant workflow and behaviors throughout training process.
  • Recruited and trained new members of guest service team.
  • Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables.
  • Improved employee performance by designing and implementing effective training programs.
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
  • Introduced standardized training for cohesive learning environments.
  • Implemented new training courses after assessing corporate data and identifying employee weaknesses.
  • Provided coaching and mentoring to employees.
  • Trained and mentored new personnel hired to fulfill various roles.

Delivery Driver

Jimmy John's Gourmet Sandwiches
12.2010 - 02.2013
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.

Education

Business Management

Colorado Technical University
Colorado Springs, CO

High School Diploma -

Omaha Central High School
05.2003

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Training and coaching
  • Customer Relations
  • Staff Training
  • Employee Scheduling
  • Verbal and written communication
  • Administrative Skills
  • P&L Management

Accomplishments

Food Safe Certified

Timeline

General Manager

Jimmy John's Gourmet Sandwiches
12.2018 - Current

1st Assistant Manager

Jimmy John's Gourmet Sandwiches
06.2017 - 12.2018

Marketing Manager

Jimmy John's Gourmet Sandwiches
05.2015 - 08.2015

Trainer

Jimmy John's Gourmet Sandwiches
05.2014 - 08.2015

Delivery Driver

Jimmy John's Gourmet Sandwiches
12.2010 - 02.2013

Business Management

Colorado Technical University

High School Diploma -

Omaha Central High School

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NeKaeL DeLoa