Nic Auen
Omaha
Summary
Dedicated professional with strong skills in customer service, schedule coordination, and data management. Proven ability to enhance operational efficiency and streamline repair processes. Hard work ethic and desire to help the company grow.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Writer/Parts Manager
Brown Nationalease
Omaha, NE
03.2024 - Current
- Coordinated service schedules and managed customer inquiries to enhance operational efficiency.
- Prepared detailed work orders and documented service history for accurate record-keeping.
- Collaborated with technicians to ensure timely completion of repairs and maintenance tasks.
- In charge of ordering and receiving, along with all parts inventory.
- Management of fleet rental units.
- Seen as assistant service manager and leader by my peers and superiors to make decisions regarding customer care and shop management.
Mechanic
Brown Nationalease
Omaha, NE
10.2020 - Current
- Performed preventive maintenance on a diverse fleet of vehicles to ensure reliability.
- Repaired and replaced faulty components, improving vehicle performance and safety standards.
- Collaborated with team members to streamline repair processes, enhancing efficiency and turnaround time.
Education
High School Diploma -
Harlan Community High School
Harlan, IASkills
- Customer service
- Schedule coordination
- Cost estimates
- Invoice verification
- Record preparation
- Communicating with clients
- Work order processing
- Status reports maintenance
- Invoice filing
- Teamwork and collaboration
- Customer relations
- Data management
- Product knowledge
Certification
- Brake Certification
- Wabco Brake Online Training - (April 2023)
Timeline
Service Writer/Parts Manager
Brown Nationalease
03.2024 - Current
Mechanic
Brown Nationalease
10.2020 - Current
High School Diploma -
Harlan Community High School