Nichole Martin
Hickman
Summary
Accomplished Assistant Store Manager at Dollar General, adept in inventory control and retail operations, significantly raised customer satisfaction by fostering a positive work culture. Skilled in employee coaching and loss prevention, I streamlined inventory management, enhancing store performance. My leadership ensured a loyal customer base and efficient staff development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Dollar General
07.2020 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a safe and positive work environment by promoting teamwork and recognizing individual achievements among staff members regularly.
- Streamlined inventory management with regular audits, accurate ordering of store supplies, and efficient stock organization.
- Ensured positive customer experiences by responding quickly to customer service inquiries by educating team members on locations of products.
- Resolved issues with difficult customers, aiding entry-level team members while ensuring outstanding customer experience.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while receiving vendor products and verifying billing invoices.
- Matched and filed vendor invoices daily and conducted accurate and detailed monthly transaction reconciliations.
- Managed and coordinated the receipt of incoming deliveries, ensuring accurate inventory management.
Inventory Specialist Supervisor
Staples
11.2021 - 05.2022
- Implemented a barcode scanning system to streamline order picking and improve overall accuracy rates.
- Championed sustainable practices within the inventory management department, including reducing waste and promoting recycling initiatives.
- Improved inventory accuracy by implementing a comprehensive cycle counting program.
- Optimized storage space usage by implementing an effective "extra fixture pieces" system, increasing receiving room capacity.
- Reduced stock discrepancies by conducting regular audits, identifying errors and implementing corrective actions.
- Maintained detailed records of all inventory transactions, enabling accurate reporting and analysis of trends over time.
- Oversaw purchase orders and data entry regarding shipped and received shipments.
- Monitored customer return shipments and communicated damages to manufacturer.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each week and month.
Education
Diploma -
Lincoln Southwest High School
Lincoln, NE01.2008
Skills
- Retail operations
- Inventory control
- Store organization
- Store opening and closing
- Attention to detail
- Stock management
- POS systems operations
- Pricing and markdowns
- Display setup
- Loss prevention
- Employee coaching
- Stock rotations
- Inventory counting
- Records management
- Records maintenance
- New hire training
- Cash auditing
- Inventory management
Certification
Certified as an Inventory Specialist at Dollar General
Timeline
Inventory Specialist Supervisor
Staples
11.2021 - 05.2022
Assistant Store Manager
Dollar General
07.2020 - Current
Diploma -
Lincoln Southwest High School
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