Nichole Schleis
Stanton
Summary
Results-driven Warranty Administrator with a forward-thinking and organized approach to checking details, following up with manufacturers and maintaining high customer satisfaction. Top-notch strengths in time management, multitasking, and communication. Bringing many years of experience in the field.
Overview
9
9
years of professional experience
Work History
Warranty Administrator
Norfolk Motor Company
Norfolk
05.2024 - Current
- Processed warranty claims for General Motors vehicle makes and models efficiently.
- Coordinated with service departments to validate warranty coverage and eligibility.
- Maintained accurate records of customer interactions and warranty resolutions.
- Communicated with manufacturers to resolve complex warranty issues swiftly.
- Reviewed documentation for compliance with company policies and manufacturer guidelines.
- Assisted customers in understanding warranty terms and conditions clearly.
- Participated in training sessions offered by vendors or manufacturers related to specific products or services covered by the company's warranty program.
- Resolved discrepancies in warranty coverage for customers.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Followed up on payments for outstanding claims.
- Stayed up to date on factory announcements and recalls.
Parts Specialist
Norfolk Motor Company
Norfolk
06.2023 - 05.2024
- Managed parts inventory using specialized tracking software.
- Assisted customers in selecting appropriate automotive parts and accessories.
- Processed parts orders and maintained accurate shipping records.
Service Advisor
NORFOLK GM AUTO CENTER
Norfolk
12.2016 - 06.2023
- Assisted customers with service inquiries and appointment scheduling.
- Provided accurate estimates for repairs and maintenance services.
- Coordinated with technicians to ensure timely service completion.
- Explained complex vehicle issues in simple terms to customers.
- Managed customer records and service history documentation.
- Addressed customer complaints and resolved issues effectively.
- Promoted additional services based on customer needs and vehicle condition.
- Promptly responded to customer inquiries via phone, email or in person.
Education
High school diploma -
Le Mars Community High School
Le Mars, IASkills
- Microsoft Excel
- Proofreading
- Typing
- Microsoft Office
- Warranty claims processing
- Compliance review
- Warranty documentation
- Parts ordering
- Complex issue resolution
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Technical documentation
- Appointment scheduling
- Claim processing
- Error reviews
- Recordkeeping skills
Timeline
Warranty Administrator
Norfolk Motor Company
05.2024 - Current
Parts Specialist
Norfolk Motor Company
06.2023 - 05.2024
Service Advisor
NORFOLK GM AUTO CENTER
12.2016 - 06.2023
High school diploma -
Le Mars Community High School