NICOLE FIELDS
Omaha
Summary
Dedicated worker with excellent communication, time management and computer skills. Frequently praised as hardworking by my peers, I can be relied upon to help your team achieve its goals.
Overview
7
7
years of professional experience
Work History
Retirement Resolution Specialist Principal
Retirement Resolution Specialist Principal
03.2021 - Current
- Coordinate research with administration partners and processing. Then communicating resolution to participants clear and concisely in a set time frame.
- Assist in contacting participants requesting needed information in order to move forward with processing.
- Participate in ongoing training to enhance own job skills and knowledge.
- Collaborate with new hires on managing workloads and answering research request questions.
- Consult with processing to finish ongoing requests.
Retirement Specialist Principal
Retirement Specialist Principal
09.2018 - 03.2021
- Assisted participants with questions about their employer sponsored retirement accounts.
- Collaborated with colleagues to provide accurate information in accordance to FINRA.
- Met and surpassed goals set by my leader on average handle time, quality, and roll-in opportunities.
- Partnered with the training team to onboard Wells Fargo representatives.
- Mentored new hires after the onboarding process.
Footwear Sales Associate
Dick's Sporting Goods
07.2018 - 03.2020
- Greeted customers and ascertained what each customer wanted and needed.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Made recommendations based on my product knowledge.
- Cross-trained in additional departments and helped whenever needed.
Education
Bachelor Of Arts (B.A.) - Children's Ministry
Ozark Christian College
Joplin, MO05.2018
Skills
- Comprehensive understanding of products
- Proficient in managing multiple tasks
- Clear Communication
- Active research engagement
- De-Escalation
- Effective Problem Solving
Timeline
Retirement Resolution Specialist Principal
Retirement Resolution Specialist Principal
03.2021 - Current
Retirement Specialist Principal
Retirement Specialist Principal
09.2018 - 03.2021
Footwear Sales Associate
Dick's Sporting Goods
07.2018 - 03.2020
Bachelor Of Arts (B.A.) - Children's Ministry
Ozark Christian College
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