Nicole Galley
Gresham
Summary
Compassionate caregiver with proven expertise in developing care plans and leading teams. Focused on building collaborative relationships with clients, families, and healthcare professionals. Experienced in customer service and operations management, with strong organizational skills and adaptability to fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Caregiver, Special Needs
In-home Care
York, NE
10.2024 - Current
- Collaborated with healthcare professionals to implement effective support strategies for clients.
- Provided emotional support and companionship, fostering a trusting relationship with clients.
- Assisted clients with daily living activities, enhancing independence and quality of life.
- Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
Professional House Cleaner
Galley Cleans
Colorado/Nebraska
04.2015 - 05.2026
- Maintained high standards of cleanliness and organization in residential spaces.
- Utilized effective cleaning techniques and eco-friendly products for optimal results.
- Developed efficient cleaning schedules to maximize productivity and client satisfaction.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
Retail Merchandiser
Crossmark and Hallmark
Southeast Nebraska
10.2024 - 11.2025
- Executed planograms to optimize product placement and enhance visual appeal.
- Collaborated with cross-functional teams to ensure timely product replenishment and inventory accuracy.
- Managed stock levels through effective ordering and inventory management practices.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
Shift Lead
Sapp Bros Truck Stops Inc.
York, NE
09.2023 - 09.2024
- Supervised daily operations to ensure efficient workflow and adherence to safety standards.
- Trained new staff on operational procedures, customer service techniques, and safety protocols.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Completed store opening and closing procedures and balanced tills.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Assistant Manager
Central Valley Ag
Gresham, NE
10.2021 - 03.2024
- Led team in implementing process improvements to enhance operational efficiency.
- Coordinated training programs for new staff, fostering a culture of continuous learning.
- Managed inventory processes, ensuring optimal stock levels and timely replenishment of supplies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Bachelor of Science - Psychology
Bellevue University
Bellevue, NE05-2027
High School Diploma -
Thornton High School
Thornton, CO05-2000
Skills
- Special needs care
- Daily living assistance
- Empathetic support
- Compassionate care
- Time management
- Meal preparation
- Team collaboration
- Crisis intervention
- Dependable professional
- Communication skills
- Strong ethics
- Housekeeping
Certification
- Mental Health and Psychosocial Support (MHPSS)
- Autism Awareness and Inclusive Practices
- Dialectical Behavior Therapy (DBT)
- Cognitive Behavioral Therapy (CBT)
- HIPAA Compliance
- Basic Life Support (BLS)
- Basic First Aid
- OSHA Hazard Communication (SDS) & Workplace Safety
- Fuel Desk Shift Lead Training, COMDATA/EFS/WEX; Veeder-Root; SPCC spill response; robbery/loss; PCI; lottery; alcohol/tobacco ID; Certified Alcohol Server, Rserving.com; ServSafe Food Handler
Timeline
Caregiver, Special Needs
In-home Care
10.2024 - Current
Retail Merchandiser
Crossmark and Hallmark
10.2024 - 11.2025
Shift Lead
Sapp Bros Truck Stops Inc.
09.2023 - 09.2024
Assistant Manager
Central Valley Ag
10.2021 - 03.2024
Professional House Cleaner
Galley Cleans
04.2015 - 05.2026
Bachelor of Science - Psychology
Bellevue University
High School Diploma -
Thornton High School