Open To Work
Nicole King
Lincoln
Summary
Dedicated customer support representative with expertise in claims processing and CRM software. Proven ability to ensure information accuracy and resolve issues efficiently, contributing to high customer satisfaction and productivity.
Overview
21
21
years of professional experience
Work History
Customer Service Representative 1
Amertias
Lincoln
07.2025 - Current
- Provide empathetic and accurate support for insurance and benefits-related inquiries via high-volume inbound calls, verifying customer information and resolving issues efficiently in compliance with company policies and regulatory standards.
- Document customer interactions thoroughly and accurately in internal systems, ensuring service continuity and supporting quality audits for seamless team handoffs.
- Collaborate with cross-functional teams to escalate complex issues, securing timely resolutions and maintaining high customer satisfaction.
- Meet or exceed productivity, quality, and customer satisfaction metrics in a dynamic, fast-paced call center environment.
Technical Librarian
Duncan Aviation Inc.
Lincoln
07.2012 - 12.2018
- Ordered technical manuals and managed subscription renewals to ensure compliance with company policies and FAA regulations.
- Tracked tool calibrations and maintained detailed logbooks for equipment check-in/check-out processes, supporting quality department's administrative needs.
- Acted as primary contact for internal and external customers, addressing inquiries promptly and accurately.
- Troubleshot office equipment and managed correspondence, filing, and phone assistance to support daily operations.
- Co-authored process documentation for a new system implementation and trained colleagues, enhancing team efficiency.
Receptionist /Medical Records and Health Information Technician
Lincoln Internal Medicine
Lincoln
08.2009 - 07.2011
- Managed front desk operations, facilitating efficient patient check-in and enhancing overall patient experience.
- Scheduled patient appointments and coordinated follow-up visits, optimizing clinic workflow and reducing wait times.
- Maintained accurate patient records and updated information in electronic systems, ensuring compliance with health information standards.
- Communicated effectively with medical staff to relay important patient information.
- Answered multi-line phone system and directed calls to appropriate staff.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Organized office supplies and maintained a clean, welcoming reception area.
- Scheduled appointments for clients, customers, and other visitors.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
Receptionist
YWCA Lincoln
Lincoln
08.2008 - 08.2009
- Coordinated appointment scheduling for staff and clients, ensuring optimal use of time and resources.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Answered incoming calls, directing inquiries to appropriate departments promptly.
- Maintained accurate visitor logs and secured client confidentiality at all times.
- Collaborated with team members to enhance overall office workflow and communication.
- Trained new reception staff on procedures and customer service best practices.
- Assisted in organizing community events, enhancing community engagement with local programs and services.
Customer Service Representative / Claims Processor
Payflex Systems USA
Omaha
01.2007 - 08.2008
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged customers to understand needs, resolve issues, and provide tailored product guidance.
- Assisted customers with inquiries and resolved issues promptly.
- Provided product information and guided customers in selecting services.
- Managed account information and updated customer records to enhance service accuracy.
- Utilized CRM software to track interactions and follow up with clients.
- Developed strong customer relationships to encourage repeat business.
- Trained new representatives on customer service protocols and systems.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Identified improvements in customer service processes and proposed actionable changes.
Leasing Agent/Assistant Project Manager
NP Dodge
Omaha
06.2005 - 01.2007
- Assisted clients in property viewings and leasing inquiries.
- Managed lead tracking through CRM software, following up with interested parties to facilitate leasing opportunities.
- Coordinated lease documentation and ensured compliance with policies.
- Facilitated communication between tenants and property management teams.
- Advised tenants on their rights and obligations under the terms of their respective leases.
- Coordinated move-in and move-out processes with tenants, conducting inspections of units before occupancy and after vacating to ensure compliance with standards.
- Responded promptly to tenant requests regarding maintenance issues or other concerns.
- Established strong working relationships with vendors responsible for maintenance services at leased properties.
- Created marketing materials including flyers, brochures, and advertisements to attract potential tenants to available properties.
- Reported critical issues to property manager for resolution.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
Education
Associate of Science -
Iowa Western Community College
Council Bluffs, IASkills
- Customer support
- Call management
- Claims processing
- CRM software
- Regulatory compliance
- Information accuracy
- Process improvement
- Data analysis
- Time management
- Conflict resolution
- Team collaboration
- Technical documentation
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$51000/yr - $200000/yrTimeline
Customer Service Representative 1
Amertias
07.2025 - Current
Technical Librarian
Duncan Aviation Inc.
07.2012 - 12.2018
Receptionist /Medical Records and Health Information Technician
Lincoln Internal Medicine
08.2009 - 07.2011
Receptionist
YWCA Lincoln
08.2008 - 08.2009
Customer Service Representative / Claims Processor
Payflex Systems USA
01.2007 - 08.2008
Leasing Agent/Assistant Project Manager
NP Dodge
06.2005 - 01.2007
Associate of Science -
Iowa Western Community College