Nicole Williams
Omaha
Summary
Dynamic Lead Server with proven success in customer engagement and suggestive selling. Skilled in training development and fostering strong client relationships to enhance team performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Server
Ashland Brewing Company
Ashland
06.2025 - Current
- Conducted training for new servers on menu items and service standards, improving team performance.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
Independent Insurance Agent
Self-employeed
Omaha
03.2024 - 05.2025
- Educated clients on insurance options and coverage details.
- Assisted clients in filing insurance claims and resolving issues.
- Developed relationships with new clients through cold calling and referrals from existing customers.
Medicare Supplement Agent
Physicians Mutual Insurance
Omaha
11.2022 - 03.2024
- Provided exceptional customer service to clients regarding insurance policies.
- Educated clients on coverage options and policy details during consultations.
- Maintained accurate records of client interactions and policy updates in systems.
Telesales Representative
Physicians Mutual
Omaha
04.2022 - 11.2022
- Explained insurance products and services to potential clients clearly.
- Utilized CRM software to manage customer interactions and track leads.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
Lead CSR
Physicians Mutual Insurance
Omaha
10.2021 - 03.2022
- Managed escalated customer complaints and provided effective solutions.
- Developed training materials for ongoing employee development sessions.
- Ensured compliance with applicable regulations while delivering excellent customer service.
Customer Service Representative
Physicians Mutual Insurance
Omaha
08.2020 - 10.2021
- Assisted customers with inquiries regarding insurance policies and claims processes.
- Developed strong customer relationships to encourage repeat business.
Child Care Monitor
Kids N Company-Council Bluffs Community Schools
Council Bluffs
12.2019 - 07.2020
- Supervised children's activities to ensure
- Provided emotional support for students who were struggling academically or socially.
Gift Shop Cashier
Omaha's Henry Doorly Zoo & Aquarium
Omaha
02.2017 - 04.2019
Education
High School Diploma -
Lewis Central High School
Council Bluffs, IA05-2019
Skills
- Training development
- Service standards
- Suggestive selling
- Customer engagement
- Menu knowledge
- Customer relationship management
- Effective customer upselling
Certification
Licensed Insurance Producer
References
References available upon request.
Timeline
Lead Server
Ashland Brewing Company
06.2025 - Current
Independent Insurance Agent
Self-employeed
03.2024 - 05.2025
Medicare Supplement Agent
Physicians Mutual Insurance
11.2022 - 03.2024
Telesales Representative
Physicians Mutual
04.2022 - 11.2022
Lead CSR
Physicians Mutual Insurance
10.2021 - 03.2022
Customer Service Representative
Physicians Mutual Insurance
08.2020 - 10.2021
Child Care Monitor
Kids N Company-Council Bluffs Community Schools
12.2019 - 07.2020
Gift Shop Cashier
Omaha's Henry Doorly Zoo & Aquarium
02.2017 - 04.2019
High School Diploma -
Lewis Central High School