Nikita Jensen
Lincoln
Summary
Proven track record in enhancing customer satisfaction and loyalty at N Street Drive In, demonstrating exceptional customer service and reliability. Spearheaded continuous improvement in the prep team at Fleetwood, significantly boosting productivity through adaptability and meticulous attention to detail. Excelled in high-pressure environments, ensuring operational excellence and fostering team collaboration.
Offering strong interpersonal skills and willingness to learn and develop in customer-focused environment. Delivers ability to quickly understand and apply new concepts, ensuring smooth and accurate transaction processing. Ready to use and develop communication and problem-solving skills in Desired Position role.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
N Street Drive In
06.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Collaborated with team members to maintain smooth operations during peak hours.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Prep Supervisor
Fleetwood
10.2022 - 10.2024
- Created a culture of continuous improvement within the prep team, encouraging open communication and collaboration to achieve excellence in all aspects of kitchen operations.
- Implemented portion control guidelines for dishes, optimizing cost efficiency without compromising customer satisfaction levels.
- Organized storage areas for easy access to ingredients and supplies, minimizing wasted time during busy periods.
- Facilitated strong teamwork within the kitchen staff, fostering a positive work environment that resulted in increased productivity.
- Maintained high standards of cleanliness in all work areas, adhering to strict health and safety regulations.
- Reduced food waste through diligent inventory tracking and proper storage techniques.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Education
High School Diploma -
Lincoln High School
Lincoln, NE12.2017
Skills
- Customer service
- Reliability and punctuality
- Patience and composure
- Attention to detail
- Adaptability and flexibility
Timeline
Customer Service Cashier
N Street Drive In
06.2024 - Current
Prep Supervisor
Fleetwood
10.2022 - 10.2024
High School Diploma -
Lincoln High School
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