Summary
Overview
Work History
Education
Skills
Timeline
Awards
Generic

Nikki Davis

Bellevue

Summary

Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership.

Overview

12
12
years of professional experience

Work History

Customer Service Lead

WoodmenLife
03.2019 - Current
  • Educates members and SR about various products
  • Analyze member and SR questions or problems to determine the best approach to achieve first call resolution
  • Assists members with member website, filling out forms, access encrypted email, along with other various member needs
  • Assists SR with certificate information, details, and possible changes that can be made to the certificate
  • Coaches employees
  • Provides additional training to employees
  • Handles supervisor calls
  • Works with other areas
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.

Service/Culinary Professional

Olive Garden Restaurant
08.2013 - 03.2019
  • Oversee employees to ensure policies, regulations and food safety guidelines are followed
  • Check to make sure guests are satisfied and resolve problems
  • Perform checkouts of servers and bartenders and works closely with the cooks
  • Assisted wherever needed
  • Responsible for assisting with counting inventory, ordering new supplies, and keeping track of inventory
  • Trainer
  • Train employees for Host, Togo, Server, Bartender, and Salad Alley
  • Inspected deliveries for accuracy and safety.
  • Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.

Education

Licensed Practical Nursing -

Metro Community College
Omaha, NE
08.2002

Skills

  • Email etiquette
  • Payment processing
  • Cash handling
  • Business writing
  • Customer complaint resolution
  • Professional telephone demeanor
  • Escalation handling
  • Medical terminology
  • Teamwork and collaboration
  • Problem-solving

Timeline

Customer Service Lead

WoodmenLife
03.2019 - Current

Service/Culinary Professional

Olive Garden Restaurant
08.2013 - 03.2019

Licensed Practical Nursing -

Metro Community College

Awards

Commissioner’s Excellence in Career and Technical Education Award, Placed 2nd in medical math at state for HOSA, Placed in the top 10 in medical math at Nationals for HOSA

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Nikki Davis