Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikki Schwartzkopf

Gering

Summary

Dynamic Sales Coordinator at Floyds Truck Center with a proven track record in enhancing team productivity and customer satisfaction Skilled in sales reporting and issue resolution, coordinating supporting sales teams to achieve targets. Known for strong teamwork, adaptability, and delivering consistent results in dynamic environments. Expertise includes CRM software, sales reporting, and problem-solving.

Overview

11
11
years of professional experience

Work History

Sales Coordinator

Floyds Truck Center
08.2021 - Current
  • Assisted in coordinating sales activities and schedules to improve team efficiency
  • Supported sales team by preparing reports and presentations for client meetings
  • Managed customer inquiries, providing timely responses to enhance satisfaction
  • Maintained updated client databases, ensuring accuracy of information
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.

Waitstaff Manager

16th Empire
02.2021 - 10.2023
  • Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
  • Established a positive work environment, promoting teamwork and open communication among staff members.
  • Monitored health code compliance by enforcing strict cleanliness standards within the dining area and kitchen workspace.
  • Ensured smooth operations during high-volume periods by coordinating closely with other managers across departments.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Motivated staff to perform at peak efficiency and quality.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Supervised daily operations, ensuring efficient service and adherence to quality standards.
  • Trained and mentored staff, fostering a collaborative and high-performing team environment.
  • Developed and implemented procedures to enhance guest satisfaction and operational efficiency.
  • Managed scheduling, optimizing workforce allocation to meet fluctuating demand effectively.
  • Analyzed customer feedback, initiating changes that increased repeat patronage rates.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
  • Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.
  • Drove repeat business from loyal customers thanks to attentive service that went above-and-beyond expectations.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Office Manager

NTC Logisitics
08.2014 - 06.2021
  • Coordinated office operations, ensuring efficiency in scheduling, correspondence, and resource management.
  • Implemented office policies and procedures, enhancing workflow standardization and compliance across teams.
  • Trained new employees on office systems and procedures, fostering a collaborative team environment.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Completed bi-weekly payroll for 15 employees.
  • Accounts Receivables.

Waitstaff Manager

Monument Grill
10.2014 - 04.2021
  • Supervised daily operations, ensuring efficient service and adherence to quality standards.
  • Trained and mentored staff, fostering a collaborative and high-performing team environment.
  • Developed and implemented procedures to enhance guest satisfaction and operational efficiency.
  • Managed scheduling, optimizing workforce allocation to meet fluctuating demand effectively.
  • Collaborated with kitchen staff to streamline communication and reduce order errors.
  • Analyzed customer feedback, initiating changes that increased repeat patronage rates.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
  • Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.
  • Upheld company values by consistently modeling professional behavior for both new hires and seasoned team members alike.
  • Drove repeat business from loyal customers thanks to attentive service that went above-and-beyond expectations.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Education

Life/Health/Annuity And Sickness Insurance License - Insurance Agent

Nebraska Dept Of Insurance
Remote
04-2021

High School Diploma -

Scottsbluff High School
Scottsbluff, NE
05-1993

Skills

  • Customer communication
  • Data entry
  • Strong enthusiasm
  • Exceptional leader
  • Sales reporting
  • Problem-solving skills
  • Managerial skills
  • Goal-oriented mindset
  • Recordkeeping
  • Coaching skills
  • Issue resolution
  • Sales expertise
  • Upselling strategies
  • Report generation
  • CRM software proficiency
  • Schedule management
  • Scheduling
  • Report creation
  • Team collaboration
  • Team building
  • Workflow coordination
  • Training program development
  • Customer engagement and support
  • Customer service
  • Records management

Timeline

Sales Coordinator

Floyds Truck Center
08.2021 - Current

Waitstaff Manager

16th Empire
02.2021 - 10.2023

Waitstaff Manager

Monument Grill
10.2014 - 04.2021

Office Manager

NTC Logisitics
08.2014 - 06.2021

Life/Health/Annuity And Sickness Insurance License - Insurance Agent

Nebraska Dept Of Insurance

High School Diploma -

Scottsbluff High School

Similar Profiles

CREATE PROFILE
Nikki Schwartzkopf