Summary
Overview
Work History
Education
Skills
Timeline
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Noah Pagan

Lincoln

Summary

Dynamic professional with a proven track record at Walmart, enhancing customer satisfaction and reducing operational costs. Skilled in problem-solving and teamwork, with a clean driving record. Successfully led cross-functional teams, improving efficiency by as much as possible. Dependable and detail-oriented, committed to delivering high-quality service and fostering positive relationships.

Overview

11
11
years of professional experience

Work History

Deliver Driver

Dominos Pizza
03.2023 - Current
  • Operated delivery vehicle safely and efficiently to ensure timely deliveries.
  • Loaded and unloaded packages, following safety protocols to prevent damage.
  • Communicated with customers to confirm delivery details and address inquiries.
  • Navigated routes using GPS technology to optimize delivery times.
  • Maintained accurate logs of deliveries, ensuring compliance with company policies.
  • Assisted in inventory management by organizing and tracking delivered items.
  • Adapted quickly to changing schedules and urgent delivery requests as needed.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.

Sales Associate

Wawa
09.2018 - 03.2023
  • Assisted customers in product selection, demonstrating extensive knowledge of features and benefits.
  • Maintained organized merchandise displays to enhance customer shopping experience and increase sales potential.
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling and inventory management.
  • Collaborated with team members to achieve sales targets through effective communication and support strategies.
  • Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business opportunities.
  • Conducted regular inventory checks to ensure stock availability and minimize discrepancies in product levels.
  • Participated in training new associates on store policies, procedures, and best practices for customer engagement.
  • Implemented promotional displays that increased visibility of key products, driving customer interest and sales growth.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Inbound Stower

Amazon
09.2014 - 01.2015
  • Operated warehouse management systems for efficient inventory tracking and organization.
  • Sorted incoming shipments, ensuring accurate placement within designated storage areas.
  • Collaborated with team members to streamline inbound processes and enhance productivity.
  • Trained new staff on safety protocols and operational procedures for inbound stowing.
  • Monitored stock levels, reporting discrepancies to maintain inventory accuracy.
  • Implemented best practices for efficient space utilization in storage areas.
  • Conducted regular inspections of equipment to ensure compliance with safety standards.
  • Demonstrated flexibility, adapting quickly to changes in shift schedules or workload requirements as needed.
  • Separated damaged items from functional ones before placing on shelves.
  • Proactively addressed potential safety hazards by reporting issues promptly to supervisors for resolution.
  • Supported safety initiatives through strict adherence to company policies and procedures during the stowing process.

Manager

Walmart
10.2015 - 12.2017
  • Led cross-functional teams to optimize operational workflows and improve efficiency.
  • Developed and implemented strategic initiatives that enhanced service delivery and customer satisfaction.
  • Mentored junior staff, fostering skill development and promoting a collaborative work environment.
  • Analyzed performance metrics to identify areas for improvement and drive strategic decision-making.
  • Coordinated project planning and execution, ensuring alignment with organizational goals.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved safety procedures to create safe working conditions for workers.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

Education

High School Diploma -

Meadowbrook High School
Chesterfield, VA
06-2014

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Dependable and reliable
  • Problem-solving
  • Clean driving record
  • Order picking and processing
  • Vehicle cleaning and maintenance

Timeline

Deliver Driver

Dominos Pizza
03.2023 - Current

Sales Associate

Wawa
09.2018 - 03.2023

Manager

Walmart
10.2015 - 12.2017

Inbound Stower

Amazon
09.2014 - 01.2015

High School Diploma -

Meadowbrook High School

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Noah Pagan