Nolan Hemmett
Lincoln
Summary
Detail-orientated customer service representative with 5-plus years of experience focusing on positive and productive interactions with customers. Known for being a quick learner with a positive attitude, as well as creative skills and ability to adapt.
Overview
10
10
years of professional experience
Work History
Support Representative
Hudl
07.2024 - Current
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Used ticketing systems to manage and process support actions and requests.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
Cashier Lead
Scheels Sporting Goods
05.2024 - 12.2024
- Assist customers with returns/orders/Maintaining calm and professional demeanor/Balance cash register/Support store needs
- Coordinate cashier lunch schedule and balance tasks to keep cashiers efficient on busy weekends
- Developed strategies for improving customer service standards and increasing efficiency.
Customer Service Representative
Scheels Sporting Goods
04.2020 - 12.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Cashier
Scheels Sporting Goods
06.2018 - 04.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Concessions Hawker
UNL Concessions
08.2015 - 12.2017
- Thrived in a fast-paced and competitive environment
Education
Bachelor of Journalism - Sports Media and Communication
University of Nebraska-Lincoln
Lincoln, NE05.2024
Skills
- Communication
- Writing
- Problem-Solver
- Personable
- Fast Learner
- Customer Service
- Software troubleshooting
- Call center experience
- Organization
- CRM software
- Technical support understanding
- Adobe Photoshop
Websites
Timeline
Support Representative
Hudl
07.2024 - Current
Cashier Lead
Scheels Sporting Goods
05.2024 - 12.2024
Customer Service Representative
Scheels Sporting Goods
04.2020 - 12.2024
Cashier
Scheels Sporting Goods
06.2018 - 04.2020
Concessions Hawker
UNL Concessions
08.2015 - 12.2017
Bachelor of Journalism - Sports Media and Communication
University of Nebraska-Lincoln
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