Norman Kenworthy
Lincoln
Summary
Dynamic professional with a proven track record at NTTDATA, excelling in performance monitoring and team leadership. Successfully enhanced customer satisfaction through strategic initiatives and training programs. Adept at financial management and fostering collaboration, driving operational excellence and achieving significant improvements in service success rates.
Overview
28
28
years of professional experience
Work History
Outbound Services Sr Associate.
NTTDATA
08.2012 - Current
- Trained and supported new team members, maintaining culture of collaboration.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Trained and supervised employees on office policies and procedures.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Account Manager
Menards
06.2016 - 01.2020
- Developed and maintained strong working relationships with professionals within assigned territory.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Achieved or exceeded company-defined sales quotas.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Stayed current on company offerings and industry trends.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Consulted with businesses to supply accurate product and service information.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Informed customers of promotions to increase sales productivity and volume.
General Manager
Gateway Bowl
10.1997 - 03.2012
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
High School Diploma -
Lincoln Northeast
Lincoln, NESkills
- Performance monitoring
- Timeline estimates
- Money handling
- Training and mentoring
- Financial management
- Team supervision
- Schedule management
- Inventory control
- Project management
- Team leadership
Timeline
Account Manager
Menards
06.2016 - 01.2020
Outbound Services Sr Associate.
NTTDATA
08.2012 - Current
General Manager
Gateway Bowl
10.1997 - 03.2012
High School Diploma -
Lincoln Northeast