Norris Marsh
Lincoln
Summary
Dynamic and dedicated cashier with proven expertise at AutoZone, excelling in customer service and cash handling. Recognized for enhancing customer experiences and fostering loyalty through effective communication and teamwork. Committed to maintaining high standards of cleanliness and organization, ensuring operational efficiency and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Cashier
Kwik Shop
02.2024 - 01.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating automotive parts and accessories, enhancing shopping experience.
- Maintained cleanliness and organization of sales floor, ensuring optimal product visibility.
- Handled cash management tasks, including balancing registers at shift end.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to achieve store goals and improve operational efficiency.
- Monitored inventory levels, reporting discrepancies to management for timely replenishment.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Overnight Stocker
Russ's Market
05.2023 - 10.2023
- Stocked shelves efficiently to maintain product availability and presentation standards.
- Assisted in inventory management by organizing stockroom and ensuring accurate product placement.
- Collaborated with team members to execute overnight restocking procedures effectively.
- Monitored expiration dates and rotated products to enhance freshness for customers.
- Utilized pallet jacks and forklifts to move merchandise safely throughout the store.
- Maintained cleanliness of stock areas, adhering to safety regulations and operational guidelines.
- Provided exceptional support during high-demand periods, ensuring timely restocking of popular items.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
Cashier
Casey's General
10.2021 - 03.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service during high-traffic hours.
- Maintained cleanliness and organization of cashier area to enhance customer experience.
- Supported inventory management by restocking merchandise and ensuring product availability.
- Collaborated with team members to resolve customer issues promptly and effectively.
- Developed familiarity with store policies, promoting compliance among staff and customers.
- Trained new cashiers on register operations and customer service protocols.
- Contributed to loss prevention efforts by monitoring transactions for discrepancies and fraud risks.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Cashier
Loves Truck Stop
02.2021 - 10.2021
- Trained new cashiers on register operations and customer service protocols effectively.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Sales Associate
AAA Ultimate Pawn
03.2021 - 06.2021
- Assisted customers in product selection and provided detailed information on merchandise.
- Processed transactions accurately using point-of-sale systems.
- Maintained organized displays to enhance customer experience and product visibility.
- Collaborated with team members to ensure efficient store operations.
- Resolved customer inquiries and complaints promptly to maintain satisfaction.
- Executed inventory management tasks, ensuring stock levels met demand.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Cashier
AutoZone
05.2020 - 10.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating automotive parts and accessories, enhancing shopping experience.
- Maintained cleanliness and organization of sales floor, ensuring optimal product visibility.
- Handled cash management tasks, including balancing registers at shift end.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to achieve store goals and improve operational efficiency.
- Monitored inventory levels, reporting discrepancies to management for timely replenishment.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Westover Senior High School
Fayetteville, NC11.2011
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
Timeline
Cashier
Kwik Shop
02.2024 - 01.2025
Overnight Stocker
Russ's Market
05.2023 - 10.2023
Cashier
Casey's General
10.2021 - 03.2022
Sales Associate
AAA Ultimate Pawn
03.2021 - 06.2021
Cashier
Loves Truck Stop
02.2021 - 10.2021
Cashier
AutoZone
05.2020 - 10.2020
High School Diploma -
Westover Senior High School