Olivia McCrossin
Omaha
Summary
Dedicated professional with expertise in supervising operations and leading teams in child care. Recognized for strong conflict resolution and communication abilities, fostering trust with clients and team members. Eager to leverage relationship-building skills in a customer-facing role in sales or service.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
LifeTime Omaha Kids Academy
Omaha
01.2023 - 06.2025
- Supervised daily operations of the Kids Academy, ensuring a safe, engaging, and supportive environment for children ages 3 months to 12 years.
- Led team of child care associates in scheduling, training, performance feedback, and conflict resolution to enhance overall team effectiveness.
- Coordinated staff schedules and managed team assignments to ensure optimal coverage and support for children's activities.
- Developed and implemented engaging educational and recreational activities to enhance the child experience and support member satisfaction.
- Acted as the primary point of contact for parents and members, addressing concerns with professionalism and a solution-oriented approach.
- Recognized for excellent customer service, consistently building trust and rapport with families and team members.
- Collaborated with upper management to streamline internal processes, ensuring high service standards and improved member satisfaction.
- Demonstrated adaptability by balancing supervisory responsibilities with hands-on care, multitasking in a fast-paced, dynamic environment.
Education
Bachelor of Science - Secondary Education
UNIVERSITY OF NEBRASKA AT OMAHA
05-2028
High School Diploma -
OMAHA NORTH HIGH
01-2024
Skills
- Team Leadership & Staff Supervision
- Operational Safety
- Conflict resolution
- Conflict resolution
- Client relations
- Communication skills
- Relationship building
- Fast-paced adaptability
- Professional attitude
- Team leadership
- Conflict resolution
References
Wendy Wagner, (515) 770-8375, wwagner@lt.life, LifeTime Omaha/ Department Lead
Languages
English
Timeline
Shift Supervisor
LifeTime Omaha Kids Academy
01.2023 - 06.2025
Bachelor of Science - Secondary Education
UNIVERSITY OF NEBRASKA AT OMAHA
High School Diploma -
OMAHA NORTH HIGH