Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Omar Esquivel

Omaha

Summary

Dynamic customer relations specialist with a proven track record at Nebraska Furniture Mart, enhancing satisfaction through expert problem-solving and analytical thinking. Successfully implemented training programs, boosting employee retention and performance. Skilled in documentation management, ensuring accuracy and efficiency in all processes. Committed to delivering exceptional service and achieving project goals.

Overview

9
9
years of professional experience

Work History

Customer Pick up Specialist

Nebraska Furniture Mart
10.2023 - 12.2024
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.

In Home Delivery Driver

Walmart
05.2021 - 09.2023
  • Demonstrated excellent problem-solving abilities when faced with unexpected challenges such as traffic or weather-related disruptions.
  • Achieved on-time delivery rate with careful planning and time management skills during high-pressure situations.
  • Actively participated in ongoing training programs to stay current on industry best practices and improve overall delivery performance.
  • Maintained a clean and organized vehicle, ensuring optimal performance for daily deliveries.

Online Personal Shopper

Walmart
05.2021 - 09.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Helped customers locate products and checked store system for merchandise at other sites.

Cashier

McDonald's
06.2022 - 07.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Laborer

Lozier
04.2018 - 09.2021

my job was to hang shelves and small parts into the paint line and to take them off put them in boxes and stack them in to pallets or put the shelves in stacks I had to print, scan, and put labels on the boxes and the stacks of shelves

Cook Supervisor

Burger King
06.2017 - 04.2018
  • Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
  • Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
  • Improved staff productivity by providing clear instructions, guidance, and constructive feedback on their performance.
  • Reduced food waste by carefully monitoring inventory levels and implementing proper storage practices.

Cart Pusher

Walmart
06.2016 - 08.2016
  • Removed litter from parking lot, planters and cart storage areas.
  • Directed customers to appropriate areas in store to assist with locating products.
  • Maintained professional appearance of storefront by cleaning entryways, removing debris, and organizing displays as necessary.
  • Assisted customers in loading groceries into cars.

Education

Bryan High School
Omaha, NE
05.2016

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management

Languages

English
Native or Bilingual

Timeline

Customer Pick up Specialist

Nebraska Furniture Mart
10.2023 - 12.2024

Cashier

McDonald's
06.2022 - 07.2022

In Home Delivery Driver

Walmart
05.2021 - 09.2023

Online Personal Shopper

Walmart
05.2021 - 09.2023

Laborer

Lozier
04.2018 - 09.2021

Cook Supervisor

Burger King
06.2017 - 04.2018

Cart Pusher

Walmart
06.2016 - 08.2016

Bryan High School
Omar Esquivel