Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Timeline
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PAIGE LOVING

North Platte

Summary

Detail-oriented professional with extensive customer service experience. Proven ability to maintain high standards under pressure while delivering exceptional service. Quick learner with a strong inquisitive nature, consistently seeking to improve processes and outcomes.

Overview

6
6
years of professional experience

Work History

General Manager

Boss’ Pizza and Chicken
06.2023 - 08.2024
  • Developed strategic plans to enhance business growth and profitability.
  • Oversaw daily operations, including staff management, customer service, and financial performance.
  • Implemented cost-saving measures, achieving significant operational expense reductions.
  • Streamlined workflow processes, improving productivity across departments.
  • Managed inventory levels to optimize stock availability while minimizing costs.
  • Fostered strong stakeholder relationships to strengthen business partnerships.
  • Conducted staff evaluations, providing constructive feedback for professional development.
  • Resolved customer complaints effectively, ensuring high satisfaction levels.

Server/Bartender

Canteen Bar and Grille
03.2022 - 06.2023
  • Oversaw customer financial transactions, ensuring accurate and prompt processing.
  • Mastered use of POS system, enhancing service speed.
  • Maintained high-quality dining environment by managing table settings and refilling beverages.
  • Worked closely with kitchen staff to cater to special customer orders, minimizing complaints.
  • Collected credit card, cash and coupon payments from customers and made change or gave back receipts.
  • Worked with a POS system.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.

Server/Host/Bartender

Ruby Tuesdays
12.2018 - 03.2022
  • Conducted comprehensive staff training, boosting productivity
  • Handled customer payments efficiently, ensuring accurate transactions
  • Ensured superior dining experience through diligent table service
  • Coordinated with kitchen staff for effective order processing, reducing complaints
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
  • Worked with POS system to place orders, manage bills and oversee complimentary items for dissatisfied customers
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction

Education

Diploma - Healthcare Coding

National American University-Zona Rosa
Zona Rosa
09.2021

Skills

  • Labor Cost Analysis
  • Team Management
  • Payroll
  • Bartending
  • Management
  • Budgeting
  • Human Resources
  • Kitchen Management Experience
  • Catering
  • Inventory Control
  • Restaurant Management
  • Medical Terminology
  • Medical Coding
  • Leadership
  • Office Management
  • POS
  • EOM Reconciliation

ADDITIONAL INFORMATION

  • WORK EXPERIENCE
  • General Manager
  • Boss’ Pizza and Chicken-North Platte, NE
  • June 2023 to August 2024
  • Server/Bartender
  • Canteen Bar and Grille
  • March 2022 to June 2023
  • Server/Host/Bartender
  • Ruby Tuesdays
  • December 2018 to March 2022

Timeline

General Manager

Boss’ Pizza and Chicken
06.2023 - 08.2024

Server/Bartender

Canteen Bar and Grille
03.2022 - 06.2023

Server/Host/Bartender

Ruby Tuesdays
12.2018 - 03.2022

Diploma - Healthcare Coding

National American University-Zona Rosa

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