Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pam Craig

Lincoln,NE

Summary

Dynamic professional with extensive experience in customer service and administrative support, notably at Home Depot. Proven ability to enhance customer satisfaction through effective problem-solving and attention to detail. Skilled in scheduling and data entry, adept at managing sensitive information while fostering team collaboration to achieve operational excellence.

Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

21
21
years of professional experience

Work History

Front Desk Receptionist/Insurance Verification Specialist

LFW
01.2025 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Resolved patient concerns with billing,appointments
  • Worked with all types of Insurance companies to verify policy.

Work Comp Speclialist

NOC
09.2024 - 01.2025
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Improved team collaboration by initiating regular strategy meetings.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Communication with Adusters
  • Generated reports detailing findings and recommendations.

Clinic Schedular/Coordinator

CHI Orthopedic
05.2017 - 08.2024
  • Daily work responsibilities:
  • Schedule Patients
  • Schedule surgery's
  • Acquiring approvals for patient surgery's
  • Acquiring approvals for patient surgery's and tests.
  • Work comp claims
  • Communication with employers, adjusters
  • Use of EPIC, ON Base
  • Ordering supplies, communication with surgery reps.
  • Keeping the Doctor's on track for the day.
  • Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.

Assistant Manager

Home Depot
09.2014 - 03.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.

Assistant Manager

Walmart
05.2004 - 05.2014
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Enhanced team productivity by streamlining operational processes.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Human Resources

Northeast High
Lincoln, NE

No Degree - Human Resources Management

Metropolitan Community College
Omaha, NE

Skills

  • Customer service
  • Attention to detai
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Appointment scheduling
  • Verbal and written communication
  • Front office management
  • Sensitive information handling
  • Office supplies inventory
  • Coding

Timeline

Front Desk Receptionist/Insurance Verification Specialist

LFW
01.2025 - Current

Work Comp Speclialist

NOC
09.2024 - 01.2025

Clinic Schedular/Coordinator

CHI Orthopedic
05.2017 - 08.2024

Assistant Manager

Home Depot
09.2014 - 03.2016

Assistant Manager

Walmart
05.2004 - 05.2014

Human Resources

Northeast High

No Degree - Human Resources Management

Metropolitan Community College

Similar Profiles

CREATE PROFILE
Pam Craig