Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Patience Essien

Omaha,NE

Summary

Compassionate Certified Nursing Assistant with extensive experience at Care Consultants for the Aging, excelling in patient care and vital signs monitoring. Proven ability to enhance patient comfort and safety through effective communication and safety precautions. Recognized for reducing fall incidents and fostering positive relationships with patients, ensuring dignified and respectful care.

Experienced with providing quality patient care and support in fast-paced healthcare settings. Utilizes effective communication and interpersonal skills to foster supportive environment for patients and staff. Knowledge of essential medical procedures and patient monitoring techniques ensures high standards of care and adaptability to changing needs.

Professional caregiver with experience delivering patient-centered care in fast-paced environments. Skilled in assisting with daily living activities, monitoring vital signs, and providing emotional support. Strong focus on team collaboration and achieving positive outcomes. Reliable, adaptable, and skilled in using medical equipment and following care plans.

Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.

Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures.

State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.

Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.

Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.

Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety, and wellness while serving patients of all backgrounds. Knowledgeable Nurse aide with solid foundation in patient care and support. Proven ability to assist in various medical procedures and enhance patient comfort. Demonstrated efficiency in managing patient records and collaborating with healthcare teams.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Care Consultants for the Aging
Omaha, Nebraska
01.2010 - Current
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
  • Advocated for patient rights and needs, ensuring respectful and ethical care.

Customer Service Representative

Walmart
Omaha, Nebraska
09.2008 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.

Certified Medication Aide/Certified Nursing Assistant

New Cassel Retirement Center
Omaha, Nebraska
03.2008 - Current
  • Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Reduced medication errors by maintaining accurate documentation of administered medications.
  • Safeguarded patient privacy by adhering strictly to HIPAA regulations during all aspects of medication handling and administration processes.
  • Supported nursing staff by monitoring patients for side effects or adverse reactions to medications.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Promoted patient safety with thorough knowledge of medication interactions and contraindications.
  • Maintained high standards of cleanliness and organization within the medication storage area, reducing potential risks associated with cross-contamination or mixups.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Provided training and mentoring for newly hired Certified Medication Aides, promoting a consistent level of quality care across all staff members.
  • Contributed to efficient facility operations by preparing and organizing medications in advance for scheduled distribution times.
  • Enhanced patient care by administering medications according to prescribed schedules and dosages.
  • Improved patient satisfaction through clear communication and compassionate bedside manner during medication administration.
  • Supported needs of 50+ residents under long-term care.

Education

Associate of Applied Science - General Studies

Metropolitan Community College
Omaha, NE
05-2024

Skills

  • Patient care
  • HIPAA compliance
  • Reliable team player
  • Direct patient care
  • Collecting vital signs
  • Bathing assistance
  • Compassionate
  • Alzheimer's and dementia care
  • Basic life support
  • Dressing assistance
  • Safety precautions
  • Electronic charting
  • Patient-focused care
  • Mobility assistance
  • Companionship and emotional support
  • Feeding assistance
  • Positioning patients
  • Adaptable
  • Patient lifting
  • Transfer techniques
  • Ambulation assistance
  • Healthcare ethics
  • Supporting personal needs
  • Colostomy care
  • Maintaining privacy
  • Trustworthy companion
  • Complex Problem-solving
  • Patient management
  • Specimen collection
  • Blood glucose testing

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Collaborated with team of Walmart in the development of customers needs.
  • Documented and resolved patient health issues which led to resident well being.
  • Achieved supporting resident by completing their daily tasks with accuracy and efficiency.

Certification

  • CNA - Certified Nurse Assistant
  • CMT - Certified Medication Technician Licensed number # 87821

Languages

English
Native or Bilingual

Timeline

Certified Nursing Assistant

Care Consultants for the Aging
01.2010 - Current

Customer Service Representative

Walmart
09.2008 - Current

Certified Medication Aide/Certified Nursing Assistant

New Cassel Retirement Center
03.2008 - Current

Associate of Applied Science - General Studies

Metropolitan Community College
Patience Essien