Nathaniel Cartledge
Omaha
Summary
Accomplished [Job Title] with a reputation for delivering precise and punctual reports within strict timelines. Proficient in organizing patient data and files, and adept at innovating strategies for managing patient records. Experienced in navigating complex database systems and possessing a deep understanding of terminology and patterns within extensive information networks.
Overview
11
11
years of professional experience
Work History
Clinical Analyst Sr
UnitedHealthcare Community and State Nebraska
01.2023 - Current
- Utilize DRGHT BI platform to create Microsoft Excel reports using existing standardized procedures on a daily, weekly, monthly, and ad-hoc basis.
- Examine claims and utilization data for members using CSP Facets, CyncHealth, and HealthEdge/CommunityCare.
- Ensure data provided both to internal and external customers is accurate and complies with state and national guidelines.
- Respond to questions/challenges regarding findings and recommendations.
- Analyze medical, cost, diagnosis data to identify possible outcomes.
Systems Administrator
Senior Market Sales, Omaha, NE
01.2022 - 12.2022
- Set-up and maintenance of user accounts in an Active Directory/M365 environment
- Perform diagnosis, troubleshooting, and maintenance of server equipment
- Assist the Sr Sysadmin in administering cloud environments
- Provide level 2/3 technical point of escalation in support of the Help Desk team
IT Support Specialist
Airlite Plastics, Omaha, NE
08.2020 - 09.2021
- Integrated support of corporate, manufacturing, and remote facility users using Microsoft Windows, Office 365, and MacOS
- Provide telephonic, in-person, via e-mail and remote access operational solutions
- Manage Active Directory permissions and execute organizational migration to Office 365
- Inspect and troubleshoot computer hardware, software, mobile and networking devices
- Monitor and communicate via Jira ticketing system with end users and team members to streamline issue tracking
- Monitor network issues using Cisco Meraki
- Manage VOIP phone system access using Cisco Webex
- Document and update IT knowledgebase
- Resolve ~30 issues per week while keeping tracked end user satisfaction at 4.9/5
IT Help Desk Technician
Airlite Plastics, Omaha, NE
03.2017 - 08.2020
- Integrated support of corporate, manufacturing, and remote facility users using Microsoft Windows, Office 365, and MacOS
- Provide telephonic, in-person, via e-mail and remote access operational solutions
- Manage Active Directory permissions and execute organizational migration to Office 365
- Inspect and troubleshoot computer hardware, software, mobile and networking devices
- Monitor and communicate via Jira ticketing system with end users and team members to streamline issue tracking
- Monitor network issues using Cisco Meraki
- Manage VOIP phone system access using Cisco Webex
- Document and update IT knowledgebase
- Resolve ~30 issues per week while keeping tracked end user satisfaction at 4.9/5
Distribution Center (DC) Support Services Specialist II
Gordmans Inc., Omaha, NE
02.2016 - 03.2017
- Support DC end users in an Active Directory environment using Microsoft Windows and Office
- Provided telephonic, in-person, via e-mail and remote access operational solutions
- Troubleshoot and maintain computer hardware, software, cell phones, handheld scanners, network devices, and distribution Put-to-Light systems
- Maintained and tracked issues using Frontrange HEAT
- Expedited solutioning on personally assigned tickets with minimal end user wait time
- Excellent cross functional communication with multiple departments ensuring a reduction in system or production downtime.
Service Desk Analyst
Gordmans Inc., Omaha, NE
12.2014 - 02.2016
- Supported corporate end users and store associates nationwide using Active Directory, Microsoft Windows, Mac OSX, POS software, and Microsoft Office
- Provided support through email, over the phone, and via remote access
- Troubleshoot computer hardware, software, mobile and networking devices, and Point of Sale hardware
- Maintained and tracked issues utilizing Frontrange HEAT, while keeping personally assigned tickets to a minimum
- Collaborated and communicated efficiently as a member of the Service Desk Team
IT Helpdesk Support Technician
Warren Distribution Inc., Omaha, NE
06.2014 - 12.2014
- Supported users using Active Directory, Microsoft Windows, Microsoft Office, Android and iOS devices
- Provided desktop and systems support and solutions via telephonic, in-person, via e-mail and remote access
- Troubleshoot and provided solutions for computer hardware, software, mobile, and networking devices
- Maintained and logged issues accurately with Autotask monitoring system
- Tested and installed new workstations and retired old work stations properly
- Communicated effectively with third parties to handle repair of damaged devices
- Installed and tracked licensed software on users' computers, tracked computer assets using Microsoft Access
- Collaborated with members of the team and contributed as a subject matter expert and positive asset to the company
Education
Associate of Science - Cyber Security
Metropolitan Community College
Omaha, NE07-2026
Skills
- 10 years experience in IT field
- Exceptional communication skills providing effective and efficient support to users with respect, integrity and in a timely manner
- Excellent at task prioritization, managing multiple projects and executing them properly with attention to SLA through creating tickets, writing emails, via telephone and by direct user contact with professionalism and courtesy while under minimal direct supervision
- Proficient at supporting Microsoft Windows (XP, 7, 8, 81, 10), Microsoft Office, O365, Active Directory, Exchange, Android and iOS devices
- Outstanding analytical, troubleshooting and problem solving skills
- Quality improvement
- Project management experience
- Advanced Excel
- Attention to detail
- Data visualization
- Effective communication
- Task prioritization
Timeline
Clinical Analyst Sr
UnitedHealthcare Community and State Nebraska
01.2023 - Current
Systems Administrator
Senior Market Sales, Omaha, NE
01.2022 - 12.2022
IT Support Specialist
Airlite Plastics, Omaha, NE
08.2020 - 09.2021
IT Help Desk Technician
Airlite Plastics, Omaha, NE
03.2017 - 08.2020
Distribution Center (DC) Support Services Specialist II
Gordmans Inc., Omaha, NE
02.2016 - 03.2017
Service Desk Analyst
Gordmans Inc., Omaha, NE
12.2014 - 02.2016
IT Helpdesk Support Technician
Warren Distribution Inc., Omaha, NE
06.2014 - 12.2014
Associate of Science - Cyber Security
Metropolitan Community College
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