Paul B. Ewalt
Kearney
Summary
Driven and quality-focused technician with expertise in mechanics and IT, dedicated to delivering outstanding customer satisfaction by optimizing operational workflows and providing tailored solutions to simplify day-to-day processes. Currently enhancing technical competencies through rigorous coursework in CompTIA A+ and Google IT Support certifications at the University of Nebraska, ensuring up-to-date knowledge and skills in the ever-evolving IT landscape. Committed to leveraging a strong technical foundation to address complex challenges and contribute meaningfully to organizational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Engineer
Eakes Office Solutions
08.2017 - Current
- Prepare and deploy new multifunction printers (MFPs), along with the refurbishment and restoration of pre-owned units
- Coordinate and deliver remote software support services through as structured ticketing system, ensuring timely issue resolution, clear communication, and efficient tracking of support requests
- Provide expert assistance to customers in diagnosing and resolving issues related to SMTP, SMB, and FTP scanning functionalities, often resulting in customized settings tailored to the customer's environment
- Perform digital installation of new equipment, encompassing tailored configuration to meet specific operational requirements, integration with existing systems, and comprehensive training for end-users to ensure effective and confident utilization
- Perform comprehensive diagnostic and repair services covering mechanical, electrical, and digital communication systems
- Ensure precise and up-to-date inventory management of parts and appliance used for repair and installation services including tracking stock levels, coordinating replenishment, and maintaining organized records to support operational efficiency
Fulfillment Support Technician
Spectrum
11.2012 - 08.2017
- Installed and maintained coaxial cabling infrastructure connecting the service provider's plant to customer premises, including proper routing, signal optimization, and compliance with industry standards
- Conducted thorough audits of physical telecommunications connections to verify integrity and compliance with specifications
- Performed comprehensive emergency repairs to storm-damaged aerial infrastructure to restore functionality and ensure uninterrupted service for customer communication lines
- Administered comprehensive geographic surveys to evaluate the feasibility of plant expansion and determine the optimal proximity and alignment with existing infrastructure to ensure integration and development
Education
Bachelor of Science - Business Administration
University of Nebraska At Kearney
Kearney, NE05-2010
Skills
- Computer networking
- Network communication troubleshooting
- Mechanical and electrical troubleshooting
- End-user training
- Wireless access point installation
- Document scanning protocols
- Customer service
- Print driver and software installation
Certification
CompTIA A+ Certification (in progress; first exam passed March 2025))
Google IT Support Certification (in progress)
Timeline
Service Engineer
Eakes Office Solutions
08.2017 - Current
Fulfillment Support Technician
Spectrum
11.2012 - 08.2017
Bachelor of Science - Business Administration
University of Nebraska At Kearney
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