Payton Ertle
North Platte
Summary
Adaptable and motivated professional with a diverse background in customer service, technology support, caregiving, and team leadership. Skilled in balancing multiple responsibilities with accuracy and efficiency, from assisting individuals with technology and creative projects to managing operations and delivering compassionate care. Known for strong organizational and problem-solving abilities, excellent interpersonal communication, and a commitment to fostering positive, inclusive environments. Brings creativity, reliability, and a collaborative mindset to every role, with a proven ability to contribute to both individual and team success. Authorized to work in the US for any employer.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Library Technical Assistant
City of North Platte
06.2024 - Current
- Provide front-line support to patrons at the Technology Learning Center (TLC) computer area, Creation Station (CS) makerspace, and Circulation service desks.
- Assist community members with technology use, including computers, printing, scanning, and digital resources.
- Facilitate makerspace workshops and instructional sessions, guiding patrons in the use of 3D printers, design software, and creative technology tools.
- Support circulation functions such as check-in/check-out, account assistance, and library resource navigation.
- Deliver excellent customer service by addressing patron needs, troubleshooting technical issues, and promoting available library services and programs.
- Contribute to a welcoming and educational environment that encourages digital literacy, creativity, and community engagement.
Direct Support Professional
North Platte Opportunity Center
01.2023 - 06.2024
- Provided compassionate support and care to individuals with developmental disabilities or special needs.
- Assisted with daily living activities, including personal hygiene, meal preparation, and medication management.
- Fostered a positive and inclusive environment by promoting community integration and participation in recreational and social activities.
- Implemented individualized care plans and support goals, ensuring the unique needs and preferences of each individual were met.
- Maintained a safe and clean environment, adhering to health and safety regulations and protocols.
- Documented individual progress, behaviors, and incidents accurately and confidentially.
Shift Kitchen Lead
Maranatha Bible Camp
05.2023 - 08.2023
- Spearheaded kitchen operations, overseeing a team of cooks, and streamlining food preparation processes for 2 - 3 meals.
- Implemented rigorous safety measures, resulting in a reduction in workplace incidents during the summer camp season.
- Collaborated with camp management to develop new menu options, catering to diverse dietary needs and preferences of campers.
Retail Lead
Maranatha Bible Camp
05.2022 - 08.2022
- Guided a team in the craft shop, facilitating art projects and providing assistance to guests.
- Giving customers a safe place to express themselves through arts and crafts.
- Managed cash register transactions and maintained accurate financial records.
Shift Manager
Glory Dawgz
04.2017 - 10.2020
- Executed various roles within a family business, including cooking, restocking, and cashier duties.
- Implemented cost-effective inventory management strategies, reducing waste.
- Maintained a positive customer service environment, contributing to increased customer satisfaction.
Education
Multi-disciplinary (Junior in College) - Business, Cyber-security, And Communication
Bethel University
North Platte, NE11-2026
Communications (One Year) - Communications
Moody Bible Institute
Chicago, IL05.2023
High school diploma -
Home Schooled
Maxwell, NE03.2022
Skills
- Professional Strengths: Proactive initiative, innovative thinking, adaptability, integrity, motivation, strong work ethic, dependability, attention to detail, multitasking, learning agility, leadership, teamwork
- Communication & Service: Customer service, interpersonal communication, hospitality, conflict resolution, schedule management, community engagement, supervising experience, retail sales, cash handling expertise, cashier operations
- Technology & Digital Tools: Computer literacy, technical proficiency, Microsoft Office Suite (Word, Excel, PowerPoint), productivity software, Canva, digital marketing, marketing analytics, content creation, brand identity
- Education & Caregiving: Childhood development, daycare, caregiving, autism and developmental disabilities experience, demonstrated patience, mentoring, first aid/CPR certification
Certification
- CPR and First Aid Certification May 2023 to May 2025
- Driver's License
- First Aid Certification
- CPR Certification
Languages
ASL - Beginner
English - Fluent
Timeline
Library Technical Assistant
City of North Platte
06.2024 - Current
Shift Kitchen Lead
Maranatha Bible Camp
05.2023 - 08.2023
Direct Support Professional
North Platte Opportunity Center
01.2023 - 06.2024
Retail Lead
Maranatha Bible Camp
05.2022 - 08.2022
Shift Manager
Glory Dawgz
04.2017 - 10.2020
Multi-disciplinary (Junior in College) - Business, Cyber-security, And Communication
Bethel University
Communications (One Year) - Communications
Moody Bible Institute
High school diploma -
Home Schooled