Peggy Krolikowski
Lincoln
Summary
Detail-oriented medical receptionist with proven customer service skills. Efficiently manages patient interactions and administrative tasks to enhance workflow and satisfaction.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Antelope Creek Family
Lincoln
04.2025 - Current
- Greeted patients and managed check-in procedures efficiently.
- Scheduled appointments using electronic health record systems.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Answered phone calls and responded to patient inquiries promptly.
- Coordinated medical records requests between patients and healthcare providers.
- Maintained cleanliness and organization of reception area daily.
- Processed patient registration forms and collected necessary documentation.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Verified insurance coverage for appointments and collected co-payments.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
Teller
Cornhusker Bank
Lincoln
01.2024 - 04.2025
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and banking services.
- Managed cash drawer, balancing daily transactions to ensure accuracy and accountability.
- Educated customers on available bank products and services to enhance their financial understanding.
- Collaborated with team members to ensure smooth operations.
- Resolved customer issues promptly, utilizing effective communication to improve customer satisfaction.
- Maintained compliance with banking regulations and policies.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained confidentiality of all customer records and information according to company policies.
- Verified customers' identification to ensure compliance with laws and regulations.
Teller
Citizens Bank
Loup City
08.2023 - 11.2023
- Processed customer transactions with precision to enhance customer satisfaction.
- Provided excellent customer service and resolved inquiries promptly.
- Balanced cash drawer daily to ensure accurate financial records.
- Maintained a clean and organized work area for optimal operations.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Responded to customer inquiries about bank products and services, fostering informed decision-making.
Commodiities Specialist
Central Nebraska Community Action Partners
Loup City
05.2020 - 08.2023
- Created educational materials to inform clients about available resources and services.
- Facilitated workshops promoting health education and wellness among residents.
- Collaborated with local organizations to enhance service delivery and support networks.
- Managed case files with accurate documentation of client interactions and services.
- Contributed to strategy development aimed at enhancing customer satisfaction levels.
Education
High School Diploma -
Loup City High School
Loup City 05-1993
Skills
- Appointment scheduling
- Electronic health records
- Patient documentation
- Insurance verification
- Medical terminology
- Customer relationship management
Timeline
Medical Receptionist
Antelope Creek Family
04.2025 - Current
Teller
Cornhusker Bank
01.2024 - 04.2025
Teller
Citizens Bank
08.2023 - 11.2023
Commodiities Specialist
Central Nebraska Community Action Partners
05.2020 - 08.2023
High School Diploma -
Loup City High School